Senior Program Claims Examiner - Hybrid Role

Markel; Richmond (VA); Hybrid; USD 78,000 - 134,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

PTO and holidays

Parental leave

Employee Stock Purchase Plan

Job summary

Markel Group is seeking a claims professional to handle moderate to high complexity program account claims in a hybrid environment. The role requires evaluating coverage, liability, and exposure, with training responsibilities and a technical referral point for teammates.

The candidate should have a Bachelor’s degree or equivalent, a claims license or eligibility, and industry designations or training opportunities. Excellent communication and analytical skills are essential.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Claims adjuster license required or eligible.
• Industry designations (INS, IEA, AIC, ARM, SCLA, CPCU) valued.
• 3+ years of claims handling experience; 5+ years preferred; 3 years as a Claims Examiner.

Responsibilities

• Analyzes coverage and communicates coverage positions.
• Conducts, coordinates, and directs investigation into loss facts and extent of damages.
• Confirms coverage of claims by reviewing policies and documents submitted in support of claims.
• Contributes to maintenance of claims guidelines and best practice procedures.
• Coordinates loss information for business stakeholders and presents information during meetings with underwriters and/or insureds when applicable.
• Delivers technical training to colleagues and external contacts as appropriate.
• Directs and monitors assignments to experts and outside counsel, including cost containment.
• Evaluates information on coverage, liability, and damages to determine insured's exposure.
• Negotiates and settles claims typically in litigation.
• Prepares coverage position letters on matters typically in litigation without outside counsel.
• Prepares reports by collecting and summarizing information.
• Presents at roundtables to senior claims leaders and underwriters on cases going to trial.
• Provides timely service throughout the life cycle of the claim and meets SLAs.

Skills

Written communication

Oral communication

Analytical thinking

Problem solving

Time management

Customer service

Team player

MS Office

Education

Bachelor’s degree or equivalent work experience

Claims adjuster license

Industry designations (INS, IEA, AIC, ARM, SCLA, CPCU)

Industry training opportunities (CLM Claim College, Munich Re Training, FDCC)

Tools

Microsoft Office

Job description

Markel Group is seeking a claims professional to handle moderate to high complexity program account claims in a hybrid environment. The role requires evaluating coverage, liability, and exposure, with training responsibilities and a technical referral point for teammates.

The candidate should have a Bachelor’s degree or equivalent, a claims license or eligibility, and industry designations or training opportunities. Excellent communication and analytical skills are essential.