Senior Production Support Lead (24/7, CIO‑Visible)

Quest Oracle Community; Chicago, Northern (IL, KY); Hybrid; USD 115,000 - 195,000; Full time

Job summary

Northern Trust is seeking a Production Support Engineer to join our Wealth Management technology team in Chicago, IL. The role focuses on supporting production applications, incident management, and continuous improvement in a fast-paced, client‑facing environment.

Ideal candidates have 5–8 years of experience in application development/support, strong Java/J2EE skills, cloud exposure, and a solid grasp of ITIL, Agile/XP, and SSDLC principles. Weekend/on-call support may be required.

Qualifications

• 5-8+ years of application development / support experience.
• Experience supporting business applications on Java and database technologies.
• Experience in Agile/XP environments.
• Familiar with ITIL processes and incident management.
• Knowledge of cloud technologies and microservices

Responsibilities

• Provide leadership and guidance to junior staff and foster teamwork.
• Collaborate with application development teams to implement business solutions.
• Manage production incidents and coordinate on-call rotations.
• Ensure compliance with audit requirements and data security.
• Coordinate with onsite and offshore partners to support applications and improvements.

Skills

Java / J2EE

Cloud platforms

RESTful APIs

Agile / XP

SSDLC understanding

Strong communication

Leadership

Tools

Pivotal Cloud Foundry

Git

Gradle

Maven

NPM

Spring

React.js

Oracle PL/SQL

Job description

Northern Trust is seeking a Production Support Engineer to join our Wealth Management technology team in Chicago, IL. The role focuses on supporting production applications, incident management, and continuous improvement in a fast-paced, client‑facing environment.

Ideal candidates have 5–8 years of experience in application development/support, strong Java/J2EE skills, cloud exposure, and a solid grasp of ITIL, Agile/XP, and SSDLC principles. Weekend/on-call support may be required.