Lead Technical Support — Asset Management Trading Apps

Quest Oracle Community; Chicago, Northern (IL, KY); Hybrid; USD 115,000 - 195,000; Full time

Benefits offered by this job

401(k) and pension

Health, dental, vision benefits

Paid time off

Parental and caregiver leave

Life & accidental insurance

Discretionary bonus program

Job summary

Northern Trust in Chicago is seeking a Technical Software Support Lead to oversee 2nd/3rd line production support for Asset Management front-office applications. You will coordinate with global teams, guide incident responses, and ensure delivery of reliable, compliant technology services.

The role requires leadership, strong communication, and deep knowledge of trading applications, Oracle SQL, and cloud technologies. Occasional after-hours support is required.

Qualifications

• Leadership experience in a technology role within a financial institution.
• Seven to ten years of experience in a technical role within the financial services industry.
• Strong communication, interpersonal, and technical skills, with the ability to manage multiple priorities in a fast-paced environment.
• Collaborative team member capable of leading within a global support organization and cross-training colleagues.
• Experience with incident management, ticket workflows, and escalation procedures.
• Ability to work with Development, Infrastructure, and vendor software support teams.
• Experience providing technical support to portfolio managers and traders.
• Advanced knowledge of Oracle, SQL and PL/SQL.
• Working knowledge of Microsoft SQL Server, Python, .NET, Java, Unix/Linux, and cloud platforms.

Responsibilities

• Provide L2/L3 technical support for Asset Management front-office applications.
• Monitor production workflows and resolve production incidents.
• Coordinate with global teams and manage support tickets.
• Perform root-cause analysis and implement code fixes when needed.
• Engage with business teams to align demands with IT controls.
• Participate in after-hours/on-call coverage for critical incidents.
• Improve supportability through process improvements and documentation.

Skills

Leadership

Incident management

SQL

Python

Unix/Linux

.NET

Java

Azure

Cloud technologies

Agile

Communication

Tools

Oracle SQL

Job description

Northern Trust in Chicago is seeking a Technical Software Support Lead to oversee 2nd/3rd line production support for Asset Management front-office applications. You will coordinate with global teams, guide incident responses, and ensure delivery of reliable, compliant technology services.

The role requires leadership, strong communication, and deep knowledge of trading applications, Oracle SQL, and cloud technologies. Occasional after-hours support is required.