Senior Production Support Engineer: Lead Escalations & SQL

NLB Services; Atlanta (GA); On-site; USD 85,000 - 100,000; Full time

Job summary

NLB Services is seeking an experienced support professional in Atlanta, Georgia, with over 8 years of expertise in L2/L3 production support. The role focuses on troubleshooting, leading customer escalations, and reviewing critical tickets to ensure swift resolutions.

Ideal candidates should possess strong skills in SQL and debugging processes, with a commitment to high-quality support and client satisfaction.

Qualifications

• 8+ years of experience in L2/L3 production support.
• 8+ years of experience troubleshooting application issues.
• 8+ years leading customer escalations to resolution.

Responsibilities

• Attend and lead escalation tickets when necessary.
• Review and act on high severity/priority tickets.
• Create SSRS reports as required by customers.

Skills

L2/L3 production support

Troubleshooting

Leadership in customer escalations

Debugging Stored Procedures

SQL code analysis

Tools

SSRS

SQL Server

Job description

NLB Services is seeking an experienced support professional in Atlanta, Georgia, with over 8 years of expertise in L2/L3 production support. The role focuses on troubleshooting, leading customer escalations, and reviewing critical tickets to ensure swift resolutions.

Ideal candidates should possess strong skills in SQL and debugging processes, with a commitment to high-quality support and client satisfaction.