L3 Support Engineer – Production Apps & Databricks (Hybrid)

The Planet Group; Irving (TX); Hybrid; USD 62,000 - 76,000; Full time

Job summary

The Planet Group is seeking a hands-on Support Engineer to serve as a technical escalation lead across our enterprise application ecosystem. This is not a simple helpdesk role; you will perform deep-dive root cause analysis across logs, databases, cloud platforms, and codebase layers.

You will partner with Engineering, Product, and QA to troubleshoot incidents, identify software defects, optimize database performance, and improve long-term system reliability, while coordinating with teams in

Qualifications

• 3+ years in Application/Production Support or Software Engineering.
• Databricks experience analyzing logs and data issues.
• Advanced SQL for complex queries and data integrity.
• Code and API proficiency in Java, C#/.NET, or Python with REST APIs.
• ITIL/ITSM processes and ServiceNow knowledge.

Responsibilities

• Lead L3 escalations and incident response for high‑impact production issues.
• Log analysis and platform debugging using cloud tools.
• Diagnose database and API issues with SQL and REST APIs.
• Review codebase in multiple languages to pinpoint defects.
• Drive automation and ITSM workflow improvements.

Skills

Advanced SQL

REST APIs proficiency

Code & multi-language debugging

ITIL/ITSM knowledge

Tools

Databricks

Java

C# / .NET

Python

ServiceNow

Power Automate

Job description

The Planet Group is seeking a hands-on Support Engineer to serve as a technical escalation lead across our enterprise application ecosystem. This is not a simple helpdesk role; you will perform deep-dive root cause analysis across logs, databases, cloud platforms, and codebase layers.

You will partner with Engineering, Product, and QA to troubleshoot incidents, identify software defects, optimize database performance, and improve long-term system reliability, while coordinating with teams in