Senior Application & Production Support Lead

att; Atlanta (GA); On-site; USD 117,000 - 175,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Paid Time Off

Paid Parental Leave

Employee Wellness Programs

Employee discounts

Job summary

AT&T in Atlanta seeks an experienced Lead App/Prod Support professional to ensure seamless application functionality and optimal product performance. You will monitor, diagnose, resolve issues, manage changes, and oversee SLAs while collaborating with delivery teams and vendors.

The role emphasizes expert problem solving, mentoring, and driving long-term improvements across production support processes. Requires 5+ years of related experience and a BS/BA in CS.

Qualifications

• Bachelor's degree in Computer Science with 5+ years of related experience.
• Certification is required in some areas.
• Experience with incident and outage management is preferred.

Responsibilities

• Monitor applications continuously for outages and respond promptly to alerts.
• Diagnose and resolve application issues, manage issue life cycles, and conduct root cause analysis.
• Maintain service levels, oversee SLAs, and ensure optimal performance for end users and stakeholders.
• Manage and implement changes including updates and patches across environments.
• Tune configurations and analyze transaction flows to drive performance improvements.

Skills

Application Monitoring

Issue Resolution

Change Management

Performance Tuning

Education

Bachelor's degree in Computer Science

Job description

AT&T in Atlanta seeks an experienced Lead App/Prod Support professional to ensure seamless application functionality and optimal product performance. You will monitor, diagnose, resolve issues, manage changes, and oversee SLAs while collaborating with delivery teams and vendors.

The role emphasizes expert problem solving, mentoring, and driving long-term improvements across production support processes. Requires 5+ years of related experience and a BS/BA in CS.