Senior Production Engineering Lead – Payments

Aumni; Plano (TX); On-site; USD 180,000 - 230,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX, seeks a Vice President Production Engineering Lead for Merchant Services to own reliability, resiliency, and observability across critical payment platforms.

You will drive stability, incident reduction, automation, and operational excellence as a senior technical authority during incidents and readiness reviews. You will partner across software, infrastructure, cyber, and support teams, championing SRE principles, modern engineering practices, and governance

Qualifications

• Extensive experience supporting large-scale production environments.
• Five years applying SRE/PE principles to improve reliability.
• Proven incident leadership and root cause analysis.
• Experience with cloud environments and distributed systems.
• Strong observability, telemetry, dashboards, and alerting skills.
• Automation and CI/CD pipelines expertise.
• Experience with AI-assisted tooling and responsible AI practices.
• Strong technical leadership and cross-functional collaboration.

Responsibilities

• Own production reliability for merchant payment services using SRE.
• Assess production readiness for releases with controls and observability.
• Lead major incident response and recovery efforts.
• Identify recurring failure patterns and drive remediation.
• Define SLOs/SLIs, dashboards, alerting, and operational analytics.
• Design automation to reduce toil and MTTR.
• Lead resiliency planning and disaster recovery exercises.
• Promote AI-assisted engineering with validation and security.
• Apply modern SDLC tooling and AI capabilities to improve delivery.
• Maintain production governance, runbooks, and audit readiness.
• Evaluate new technologies to improve service health.

Skills

Production Engineering

Site Reliability Engineering

Incident response

Cloud & distributed systems

Observability & monitoring

AWS

Automation

AI-assisted engineering

Security & governance

Technical leadership

Education

Bachelor's degree

Tools

Grafana

Splunk

Dynatrace

OpenSearch

Job description

JPMorgan Chase & Co. in Plano, TX, seeks a Vice President Production Engineering Lead for Merchant Services to own reliability, resiliency, and observability across critical payment platforms.

You will drive stability, incident reduction, automation, and operational excellence as a senior technical authority during incidents and readiness reviews. You will partner across software, infrastructure, cyber, and support teams, championing SRE principles, modern engineering practices, and governance