Senior Production & Automation Specialist - Remote

University of Colorado; Denver (CO); Remote; USD 85,000 - 110,000; Full time

Job summary

University of Colorado System Administration seeks a Sr Production Support Professional to manage batch processing across CU systems. You will troubleshoot complex issues, automate manual tasks, and create robust documentation, while ensuring high availability of production environments.

The role requires collaboration with IT teams and developers, and on-call duties are involved. This exempt position reports to the Assistant Director of Production Services and supports CU campuses statewide.

Responsibilities

• Serve as a technical professional to support production batch processing: resolve daily issues, build new processes, file transfers, monitoring processing, data security, and maintaining all aspects of a production environment.
• Remove manual tasks by building automated processes using scripting to solve complex customer requirements.
• Ensure high-availability and stability of production environments.
• Troubleshoot sophisticated, tier-2 technical production issues. Resolve higher level issues and provide expert support to Production Support Professionals. Escalate issues as needed to Principal Production Support Professional.
• Work independently and directly as a team member with other Production support and other IT departments.
• Work closely with development teams to support their work efforts.
• Develop thorough documentation for systems, processes, and procedures.
• Follow change control processes.
• Enhance existing and create new processes and procedures by replacing manual tasks with automation
• Participate in an on-call rotation and shift work as necessary.
• Provide excellent customer service to internal and external customers while developing positive customer relationships.

Job description

University of Colorado System Administration seeks a Sr Production Support Professional to manage batch processing across CU systems. You will troubleshoot complex issues, automate manual tasks, and create robust documentation, while ensuring high availability of production environments.

The role requires collaboration with IT teams and developers, and on-call duties are involved. This exempt position reports to the Assistant Director of Production Services and supports CU campuses statewide.