Senior Production Support Professional

CU System; Denver (CO); Remote; USD 61,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition benefit

RTD EcoPass

Free parking

Job summary

CU System Administration is seeking a Sr Production Support Professional to oversee batch processing, troubleshoot complex issues, and automate tasks. This role reports to the Assistant Director of Production Services and requires on-call availability as essential services.

Applicants must have a Bachelor’s degree or equivalent experience and may relocate to Colorado. The position offers remote work within Colorado and a suite of comprehensive benefits.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3 years in a service desk or similar customer service environment.
• 5 years in production services (preferred).
• Experience with batch processing and UNIX/Linux administration.

Responsibilities

• Support production batch processing and resolve daily issues.
• Automate repetitive tasks with scripting to meet requirements.
• Maintain high availability and stability of production environments.
• Troubleshoot tier-2 production issues and provide expert support.
• Develop thorough documentation for systems and processes.
• Participate in an on-call rotation and shift work as necessary.

Skills

Batch processing

UNIX/Linux admin

Scripting/automation

Customer service

On-call readiness

Education

Bachelor's degree

3 years service desk or similar experience

Tools

Unix/Linux systems

Scripting (bash, Python)

API interactions (cURL)

IT change control

Job description

Join Our Team and Make a Difference in Higher Education!

At the System Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and empowered to thrive. Our office is committed to fostering a culture where employees find community, a sense of belonging, and the opportunity to contribute meaningfully to our mission and purpose.

By joining our team, you'll have a direct impact on shaping the future of higher education. In addition to the Office of the Board of Regents, the University of Colorado's system administration includes 19 units that provide essential services to CU's campuses in Aurora, Boulder, Colorado Springs, and Denver, as well as the Office of the President. While not a part of any one campus, we are proud to serve in the centralized office for the University system. Together, we ensure CU continues to deliver outstanding education, groundbreaking research, and valuable service to our communities.

We believe in creating an environment where the unique experiences and perspectives of everyone are embraced, enriching the work we do and the strategic outcomes we pursue. If you're passionate about making a difference, contributing to a dynamic team, and supporting a mission that matters, we encourage you to apply and be part of our journey. Learn more about CU System Administration.

Position Summary

University Information Systems (UIS) provides technical services and enterprise applications to the University of Colorado campuses and the Office of the President. UIS is committed to excellence in customer service and technical expertise. Through the development of enterprise applications, UIS supports the University as a whole with systems used by students, faculty, human resources employees, finance employees, and others.

The Sr Production Support Professional assists in the management and oversight of all batch processing for the University of Colorado systems and applications. This position serves as a technical professional with the ability to understand IT processes, troubleshoot, test, create technical documentation, and assist university stakeholders with any inquiries that the team may receive. This position will provide support to Production Support Professionals through issue resolution. This position is heavily involved in scripting and automation to meet sophisticated customer requirements more efficiently.

The Sr Production Support Professional will need to have a solid basis of IT knowledge and the ability to work on an on-call schedule. This position is Essential Services. Positions falling into Essential Services are required to work their normal hours even when the office is closed during a normal or holiday week.

This position reports to the Assistant Director of Production Services and is exempt from the State of Colorado Classified Staff system.

Where You Will Work

Applicants must be Colorado residents or able to relocate to Colorado within a month of starting employment with University of Colorado System Administration.

This role is eligible to work remotely within Colorado.

Please note, leadership may adjust in-office work requirements with a minimum of three months' notice before any change can be implemented.

Equal Opportunity Statement

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Duties and Responsibilities

Duties and responsibilities of the position include, but are not limited to:

• Serve as a technical professional to support production batch processing: resolve daily issues, build new processes, file transfers, monitoring processing, data security, and maintaining all aspects of a production environment.
• Remove manual tasks by building automated processes using scripting to solve complex customer requirements.
• Ensure high-availability and stability of production environments.
• Troubleshoot sophisticated, tier-2 technical production issues. Resolve higher level issues and provide expert support to Production Support Professionals. Escalate issues as needed to Principal Production Support Professional.
• Work independently and directly as a team member with other Production support and other IT departments.
• Work closely with development teams to support their work efforts.
• Develop thorough documentation for systems, processes, and procedures.
• Follow change control processes.
• Enhance existing and create new processes and procedures by replacing manual tasks with automation
• Participate in an on-call rotation and shift work as necessary.
• Provide excellent customer service to internal and external customers while developing positive customer relationships.
• Creation and testing of automated batch processes.
• Migrations for all Enterprise Systems.

What We Offer

Salary: The anticipated hiring range has been established at $68,150.

CU System Administration takes into consideration a combination of the selected candidate's education, training and experience as it relates to the position, as well as the position's scope and complexity, internal pay equity and external market value when determining a salary level for potential new employees.

Benefits: With our unparalleled range of benefits, including top-notch healthcare, comprehensive wellness programs, enriching professional development, and a dynamic work-life balance, we ensure your holistic growth and happiness.

• No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.
• Disability, Life, Vision Insurance options.
• Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.
• Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.
• Embrace a healthy work-life balance with ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.
• 6 weeks of parental leave to adjust to the joys of parenthood.
• A tuition benefit program for you and/or your dependents.
• Free RTD EcoPass and free onsite parking at our 1800 Grant Street Office.
• Many additional perks & programs with the CU Advantage.

Additional taxable fringe benefits may be available.

For more information on benefits programs, please review our Comprehensive Benefits Guide.

Access our Total Compensation Calculator to see what your total rewards could be at CU. (This position is a University Staff position)

Qualifications

Minimum Qualifications:

Please include all relevant experience in your resume to be accurately assessed against these qualifications. You must meet all minimum requirements at the time of application to be considered for this role.

• Bachelor's degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
• Three (3) years' equivalent experience in a service desk, call center, data processing center or other customer service environment

Preferred Qualifications:

• Five (5) years' equivalent experience in production services, including:
  • Batch experience
  • UNIX or Linux administration
  • Documentation for systems and processes/procedures
  • Understanding of change control processes

Knowledge, Skills, and Abilities:

To be successful in this position a candidate will need the following:

• Knowledge of data processing and batch production processes
• Ability to design, develop, and troubleshoot complex scripts to meet specific customer requirements and automate repetitive tasks efficiently.
• Proficient in Linux-based servers, ensuring high availability and security.
• Proficient in writing complex cURL commands to interact with APIs, web services, and perform data transfers securely and efficiently.
• Ability to configure email scripts for efficient and reliable job scheduling and automation working with prompt sets, call objects, rule definitions, and spreadsheet parsing.
• Knowledge of IT policies and standard methodologies
• Demonstrated self-starting initiative with the ability to work with minimal guidance
• Ability to work independently and directly as a team member with other Production support and other IT departments.
• Ability to work a flexible schedule - including off hours, weekend, and holiday on-call hours
• Ability to prioritize work tasks and projects while meeting deadlines
• Ability to deliver a high level of commitment to customer service
• Able to articulate clearly via email and phone conversations
• Attention to detail
• Basic computer skills such as Microsoft Office Suite (Outlook, Microsoft Teams, etc.)
• Excellent troubleshooting and problem-solving skills

Sponsorship Statement

We are unable to sponsor applicants for work visas for this position.

Background Check Statement

The University of Colorado is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history. The Immigration Reform and Control Act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of work. The University of Colorado is committed to diversity and equality in education and employment.

ADA Statement

We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: [e-mail].