Remote Systems Support Pro - AI & Workflow Automation

Bright AV; Denver (CO); Remote; USD 65,000 - 90,000; Full time

Job summary

Bright AV, based in Denver, CO, is seeking a Systems Support Specialist to join our remote Operations team. You’ll be the first point of contact for day-to-day tech support, helping troubleshoot issues and manage user accounts, permissions and applications.

This hands-on role emphasizes documentation, process improvements, and AI-enabled workflow initiatives to keep our business systems reliable and secure for a fast-paced events production environment.

Qualifications

• 2 to 5 years of experience supporting cloud-based business applications.
• Experience administering Google Workspace or Microsoft 365.
• Strong troubleshooting skills and the ability to learn new systems quickly.
• Excellent written and spoken English.
• Strong organization, attention to detail and the ability to prioritize multiple support requests.
• A service-minded approach, with clear communication and ownership of issues through resolution.
• The ability to work independently while collaborating with a remote team.

Responsibilities

• Support our team by troubleshooting software, login and access issues across Google Workspace, Microsoft 365, Slack, Zoom, Dropbox and other business applications.
• Create, update and deactivate user accounts, support onboarding and offboarding, manage permissions and licenses, and maintain multi-factor authentication and security settings.
• Keep business applications running smoothly by configuring and administering collaboration, CRM and project management tools such as Pipedrive and PandaDoc; test features and coordinate vendor support.
• Maintain internal procedures, troubleshooting guides and system documentation; create training materials for employees.
• Support device and asset management including hardware records, provisioning and mobile device management.
• Support system audits, data cleanup and reporting requests to maintain data accuracy across platforms.
• Assist with workflow improvements, automation and adoption of AI-enabled tools alongside the Operations team.

Skills

Google Workspace

Microsoft 365

Troubleshooting

English fluency

Organization skills

Remote collaboration

Tools

Slack

Zoom

Dropbox

Pipedrive

Job description

Bright AV, based in Denver, CO, is seeking a Systems Support Specialist to join our remote Operations team. You’ll be the first point of contact for day-to-day tech support, helping troubleshoot issues and manage user accounts, permissions and applications.

This hands-on role emphasizes documentation, process improvements, and AI-enabled workflow initiatives to keep our business systems reliable and secure for a fast-paced events production environment.