Senior Production Support Professional

University of Colorado; Denver (CO); Remote; USD 85,000 - 110,000; Full time

Job summary

University of Colorado System Administration seeks a Sr Production Support Professional to manage batch processing across CU systems. You will troubleshoot complex issues, automate manual tasks, and create robust documentation, while ensuring high availability of production environments.

The role requires collaboration with IT teams and developers, and on-call duties are involved. This exempt position reports to the Assistant Director of Production Services and supports CU campuses statewide.

Responsibilities

• Serve as a technical professional to support production batch processing: resolve daily issues, build new processes, file transfers, monitoring processing, data security, and maintaining all aspects of a production environment.
• Remove manual tasks by building automated processes using scripting to solve complex customer requirements.
• Ensure high-availability and stability of production environments.
• Troubleshoot sophisticated, tier-2 technical production issues. Resolve higher level issues and provide expert support to Production Support Professionals. Escalate issues as needed to Principal Production Support Professional.
• Work independently and directly as a team member with other Production support and other IT departments.
• Work closely with development teams to support their work efforts.
• Develop thorough documentation for systems, processes, and procedures.
• Follow change control processes.
• Enhance existing and create new processes and procedures by replacing manual tasks with automation
• Participate in an on-call rotation and shift work as necessary.
• Provide excellent customer service to internal and external customers while developing positive customer relationships.

Job description

Join Our Team and Make a Difference in Higher Education! At the System Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and empowered to thrive. Our office is committed to fostering a culture where employees find community, a sense of belonging, and the opportunity to contribute meaningfully to our mission and purpose. By joining our team, you'll have a direct impact on shaping the future of higher education. In addition to the Office of the Board of Regents, the University of Colorado's system administration includes 19 units that provide essential services to CU's campuses in Aurora, Boulder, Colorado Springs, and Denver, as well as the Office of the President. While not a part of any one campus, we are proud to serve in the centralized office for the University system. Together, we ensure CU continues to deliver outstanding education, groundbreaking research, and valuable service to our communities. We believe in creating an environment where the unique experiences and perspectives of everyone are embraced, enriching the work we do and the strategic outcomes we pursue. If you're passionate about making a difference, contributing to a dynamic team, and supporting a mission that matters, we encourage you to apply and be part of our journey. Learn more about CU System Administration .

Position Summary:

University Information Systems (UIS) provides technical services and enterprise applications to the University of Colorado campuses and the Office of the President. UIS is committed to excellence in customer service and technical expertise. Through the development of enterprise applications, UIS supports the University as a whole with systems used by students, faculty, human resources employees, finance employees, and others.

The Sr Production Support Professional assists in the management and oversight of all batch processing for the University of Colorado systems and applications. This position serves as a technical professional with the ability to understand IT processes, troubleshoot, test, create technical documentation, and assist university stakeholders with any inquiries that the team may receive. This position will provide support to Production Support Professionals through issue resolution. This position is heavily involved in scripting and automation to meet sophisticated customer requirements more efficiently.

The Sr Production Support Professional will need to have a solid basis of IT knowledge and the ability to work on an on-call schedule. This position is Essential Services. Positions falling into Essential Services are required to work their normal hours even when the office is closed during a normal or holiday week.

This position reports to the Assistant Director of Production Services and is exempt from the State of Colorado Classified Staff system.

Where You Will Work:

Applicants must be Colorado residents or able to relocate to Colorado within a month of starting employment with University of Colorado System Administration.

This role is eligible to work remotely within Colorado.

Please note, leadership may adjust in-office work requirements with a minimum of three months' notice before any change can be implemented.

Equal Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Duties and Responsibilities:

Duties and responsibilities of the position include, but are not limited to:

• Serve as a technical professional to support production batch processing: resolve daily issues, build new processes, file transfers, monitoring processing, data security, and maintaining all aspects of a production environment.
• Remove manual tasks by building automated processes using scripting to solve complex customer requirements.
• Ensure high-availability and stability of production environments.
• Troubleshoot sophisticated, tier-2 technical production issues. Resolve higher level issues and provide expert support to Production Support Professionals. Escalate issues as needed to Principal Production Support Professional.
• Work independently and directly as a team member with other Production support and other IT departments.
• Work closely with development teams to support their work efforts.
• Develop thorough documentation for systems, processes, and procedures.
• Follow change control processes.
• Enhance existing and create new processes and procedures by replacing manual tasks with automation
• Participate in an on-call rotation and shift work as necessary.
• Provide excellent customer service to internal and external customers while developing positive customer relationships.
• Creation and t