Senior Production Apps Support & Automation Lead

BNY Mellon; Berwyn (PA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous paid leaves

Volunteer time off

Job summary

BNY Mellon in Berwyn, PA is seeking a Senior Specialist, Production Services Application Support Analyst to maintain and troubleshoot core applications, respond to alerts, and ensure monitoring and health checks.

You will work with QA, development, and business teams, mentor juniors, and design automation for manual processes, using Java, Oracle, Perl, and Python.

4–6 years of production support experience in financial services required; Bachelor's in CS or equivalent.

Qualifications

• Bachelor's degree in computer science or related discipline is required.
• 4–6 years of experience in applications support or production environment.
• Experience in the financial services industry is essential.
• Experience in Java, Oracle, Perl, and Python.

Responsibilities

• Perform moderate to complex troubleshooting as a subject matter expert in one or more applications.
• Maintain and support applications and their operating environments.
• Respond to alerts, perform root cause analysis, and use procedures and documentation for issue resolution.
• Ensure appropriate monitoring and alerting setup, monitor applications, and respond to incidents.
• Lead or partner with other team members on analyzing moderate to complex issues.
• Perform ongoing health checks and validations after changes or significant incidents.
• Provide input and recommendations for technical solutions on application problems.
• Perform diagnostics and troubleshooting for more complex issues and escalate to second level application or infrastructure support when necessary.
• Design and implement automation for manual processes.
• Mentor or provide guidance for junior team members.
• Partner with quality assurance, development, and business teams to support client needs.
• Contribute to the achievement of related teams' objectives.

Skills

Java

Oracle

Perl

Python

Education

Bachelor's degree in computer science or related discipline

Job description

BNY Mellon in Berwyn, PA is seeking a Senior Specialist, Production Services Application Support Analyst to maintain and troubleshoot core applications, respond to alerts, and ensure monitoring and health checks.

You will work with QA, development, and business teams, mentor juniors, and design automation for manual processes, using Java, Oracle, Perl, and Python.

4–6 years of production support experience in financial services required; Bachelor's in CS or equivalent.