Senior Product Support Specialist - Remote

Net Health co; Pittsburgh (Allegheny County); Remote; USD 27,028 - 33,778; Full time

Job summary

Net Health co is looking for a Product Support Representative IV to provide expert support for product applications in a remote capacity. You will engage with clients to resolve complex issues and provide guidance to junior team members.

This role requires extensive experience in client service and technical support, along with strong analytical skills. The ideal candidate has over 10 years of experience and is proficient in Microsoft Office and other enterprise software solutions. An hourly pay range of $19.62 - $24.52 is offered.

Qualifications

• 10+ years of experience in a client service or technical support role.
• Experience troubleshooting software applications and resolving client issues.

Responsibilities

• Serve as a subject matter expert for complex client issues.
• Lead troubleshooting efforts and ensure timely resolution.
• Provide mentorship and guidance to junior team members.

Skills

Client service experience

Technical support skills

Software troubleshooting

Mentoring

Analytical thinking

Education

High School Diploma or equivalent GED

Tools

Microsoft Office

Salesforce

Oracle

Job description

Net Health co is looking for a Product Support Representative IV to provide expert support for product applications in a remote capacity. You will engage with clients to resolve complex issues and provide guidance to junior team members.

This role requires extensive experience in client service and technical support, along with strong analytical skills. The ideal candidate has over 10 years of experience and is proficient in Microsoft Office and other enterprise software solutions. An hourly pay range of $19.62 - $24.52 is offered.