Remote Application Support Specialist (Healthcare Tech)

ImageTrend; Eagan (MN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Flexible PTO

Health insurance

401(k) with employer match

Tuition reimbursement

Referral bonus program

Job summary

A technology solutions provider is looking for an Application Support Specialist I to provide customer support for their software in healthcare and emergency response. This role requires strong communication and troubleshooting skills to assist clients effectively. The position is remote and offers a salary range of $50,000 to $60,000, along with comprehensive benefits and perks including flexible PTO and career advancement opportunities.

Qualifications

• Proven customer service experience supporting a software solution or technology product.
• Ability to be a self-starter and work independently.
• Ability to maintain discretion when handling proprietary information.

Responsibilities

• Support and troubleshoot client issues with ImageTrend products.
• Proactively communicate updates to customers until issues are resolved.
• Assist with testing and duplicating unknown software and hardware problems.

Skills

Customer service experience

Troubleshooting skills

Analytical skills

Communication skills

Time management skills

Technical aptitude

Team collaboration

Education

Degree or equivalent combination of education and relevant work experience

Tools

MS Office Suite

Job description

A technology solutions provider is looking for an Application Support Specialist I to provide customer support for their software in healthcare and emergency response. This role requires strong communication and troubleshooting skills to assist clients effectively. The position is remote and offers a salary range of $50,000 to $60,000, along with comprehensive benefits and perks including flexible PTO and career advancement opportunities.