Remote Product Support Specialist

PriceLabs; Chicago (IL); Remote; USD 55,000 - 90,000; Full time

Benefits offered by this job

Remote-first organization

Global team collaboration

Open communication culture

Job summary

PriceLabs is seeking a Product Specialist to be the first line of contact for customers. You will wear many hats and help customers succeed by delivering reliable support and clear product guidance across channels, including email, phone, and video calls.

This remote-first role requires up to two years in a relevant role, strong empathy, curiosity, and solid communication. You will use SQL, Excel, PowerPoint, and Zoho Desk to diagnose issues and drive resolutions, contributing to a

Qualifications

• You should have up to two years of experience in a relevant role.
• Strong empathy and patience for customer interactions.
• Curiosity and a problem-solving mindset.
• Analytical background as the product is math-heavy.
• Solid verbal and written communication skills.
• Experience with databases (SQL), Excel, and PowerPoint.
• Experience with Zoho Desk or similar support software.

Responsibilities

• Own customer issues from start to resolution.
• Conduct product walkthroughs and resolve queries.
• Diagnose, troubleshoot, and identify solutions for customers.
• Provide prompt, accurate feedback to customers.
• Record and close all issues properly.
• Answer questions via email, phone, and video calls.
• Find ways to exceed customer expectations.

Skills

Empathy

Patience

Curiosity

Verbal communication

Written communication

Analytical mindset

Problem-solving

Tools

SQL

Excel

PowerPoint

Zoho Desk

Job description

PriceLabs is seeking a Product Specialist to be the first line of contact for customers. You will wear many hats and help customers succeed by delivering reliable support and clear product guidance across channels, including email, phone, and video calls.

This remote-first role requires up to two years in a relevant role, strong empathy, curiosity, and solid communication. You will use SQL, Excel, PowerPoint, and Zoho Desk to diagnose issues and drive resolutions, contributing to a