Senior Remote Product Support Specialist

Resume Refiner; Pittsburgh (Allegheny County); Remote; USD 27,028 - 33,778; Full time

Job summary

Resume Refiner is seeking a Product Support Representative IV to provide expert support for our software applications. This remote role involves resolving client inquiries, troubleshooting software issues, and mentoring junior team members. The ideal candidate will possess over 10 years of experience in a technical support capacity and be well-versed in enterprise software solutions.

Candidates should hold at least a High School Diploma and are expected to work flexible hours, including evenings and weekends as needed. The position offers a competitive hourly range of $19.62 – $24.52.

Qualifications

• 10+ years of experience in a client service or technical support role.
• Experience with various enterprise software solutions is required.

Responsibilities

• Respond to product application support questions from clients regarding software.
• Lead troubleshooting efforts and ensure timely resolution of client issues.
• Deliver insights and feedback to enhance product and support processes.

Skills

Client service skills

Technical support expertise

Troubleshooting

Mentorship

Communication

Education

High School Diploma or equivalent GED

Tools

Microsoft Office

NetSuite

Salesforce

Oracle

Job description

Resume Refiner is seeking a Product Support Representative IV to provide expert support for our software applications. This remote role involves resolving client inquiries, troubleshooting software issues, and mentoring junior team members. The ideal candidate will possess over 10 years of experience in a technical support capacity and be well-versed in enterprise software solutions.

Candidates should hold at least a High School Diploma and are expected to work flexible hours, including evenings and weekends as needed. The position offers a competitive hourly range of $19.62 – $24.52.