Senior Product Support Specialist - Latin America

Acuity; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Acuity Inc. is seeking a Product Support Senior Representative to provide technical and commercial support across Mexico and Latin America. You will work with Sales, Marketing, Product Management, Engineering, Lab, and Supply Chain to ensure a seamless product experience.

You will manage product lifecycle activities, create and translate technical docs into Spanish, assist with certifications, trainings, and market-specific initiatives, and travel 25-30% to support regional needs.

Qualifications

• Advanced English and Spanish proficiency.
• 3–5 years of technical support experience in lighting or electrical products.
• Experience with NOM certification processes is highly relevant.
• Ability to translate technical information for Mexican and LATAM markets.
• Strong communication, collaboration and problem-solving skills.

Responsibilities

• Provide technical support to customers, distributors, agencies, and sales teams across Mexico and Latin America.
• Support product launches, training programs, technical documentation, and commercialization activities.
• Prepare and provide product specifications, test reports, photometric information, and electrical and mechanical documentation.
• Deliver technical training, webinars, customer presentations, and trade show support.
• Troubleshoot technical and quality issues in collaboration with Sales, Engineering, Customer Service, and other internal teams.
• Maintain, translate, and update technical product documentation and literature in Spanish.
• Coordinate NOM certification processes with testing laboratories in Mexico.

Skills

Advanced English

3–5 years experience

Lighting products knowledge

Photometry knowledge

Regulations knowledge

Test reports interpretation

Spanish language

Power BI

Oracle

Microsoft Office

Communication skills

Tools

Power BI

PDF editors

Oracle

Job description

Acuity Inc. is seeking a Product Support Senior Representative to provide technical and commercial support across Mexico and Latin America. You will work with Sales, Marketing, Product Management, Engineering, Lab, and Supply Chain to ensure a seamless product experience.

You will manage product lifecycle activities, create and translate technical docs into Spanish, assist with certifications, trainings, and market-specific initiatives, and travel 25-30% to support regional needs.