LATAM-Focused Senior Customer Success Specialist

ELCA Informatique SA; Fort Lauderdale (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

ELCA Informatique SA seeks a Senior Customer Success Specialist to strengthen ties with LATAM clients and drive adoption of the S-360 platform in the Americas. You will provide on-site support at client venues and deliver practical training to staff, ensuring high satisfaction, timely resolutions, and proactive issue escalation.

Ideal candidates have 3+ years in customer support or professional services for SaaS or live events, strong communication, and fluency in Spanish.

Qualifications

• 3+ years in customer support, technical account management, or professional services in SaaS or live events.
• Experience with SaaS products.
• Ability to build and maintain excellent relationships with customers and colleagues.
• Strong written and verbal communication and presentation skills.

Responsibilities

• Provide hands-on assistance to LATAM clients in S-360 platform configuration and day-to-day use.
• Meet defined SLAs and resolve customer requests to satisfaction.
• Coordinate complex requests with relevant departments and keep customers informed of progress.

Skills

CRM (Salesforce)

SaaS experience

Customer success

Communication skills

Spanish (native/fluent)

Willingness to travel

Tools

CRM: Salesforce

Job description

ELCA Informatique SA seeks a Senior Customer Success Specialist to strengthen ties with LATAM clients and drive adoption of the S-360 platform in the Americas. You will provide on-site support at client venues and deliver practical training to staff, ensuring high satisfaction, timely resolutions, and proactive issue escalation.

Ideal candidates have 3+ years in customer support or professional services for SaaS or live events, strong communication, and fluency in Spanish.