Senior Product Support Engineer

Veeco; San Jose (CA); On-site; USD 148,356 - 192,205; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with Company Match

Holiday, Vacation, Sick Time

FSAs

Commuter Benefits

Life and Disability Insurance

Tuition Reimbursement

EAP

Identity Theft Remediation

Emergency Travel Assistance

Job summary

Veeco is seeking a Senior Product Support Engineer to provide engineering-level support to customers, field teams, and internal stakeholders. The role emphasizes diagnosing, troubleshooting, and debugging Lithography and Laser Annealing systems, with a focus on proactive issue resolution and customer satisfaction.

The successful candidate has strong problem-solving skills, a background in software debugging, and experience guiding a local team through issue analysis, action planning, and

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Physics, or related field, or equivalent experience.
• At least five years of customer-facing product support or engineering experience in the semiconductor capital equipment industry.
• Ability to travel domestically and internationally up to 20%.

Responsibilities

• Assess, troubleshoot, and resolve customer software and hardware issues that Field Service has been unable to address.
• Collaborate with customers in business-critical situations, providing responsive, professional technical expertise.
• Partner with customers and internal teams to identify, validate, and implement effective solutions to technical issues.
• Provide engineering teams with technical feedback on product changes, enhancements, design issues, reliability concerns, maintenance challenges, and software defects.
• Track and analyze supplier and OEM support calls, authorizing Field Service use of OEM resources as needed.
• Track activities and provide weekly reports to Product Support management.
• Manage customer escalations by ensuring the team focuses on the right tasks, meets schedules, and maintains customer satisfaction.

Skills

C#

C++

Python

VB

COM

MFC

Microsoft Visual Studio

Windows OS

Debugging

Multithreaded apps

Project management

Communication skills

Team collaboration

HVAC knowledge

SAP experience

Education

Bachelor’s degree in Engineering/CS/Physics

Tools

SAP

Job description

About Veeco

About Veeco touches the lives of every person, every day. We design, develop, manufacture, and service highly complex, cutting‑edge machines that enable technologies such as AI, AR, VR, gaming, and more. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud‑based services where that information lives, to high‑speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us. We help solve the most difficult material science challenges for a more connected, sustainable, and convenient world. We’re looking for material difference‑makers to join our growing team. Interested? Learn more at www.veeco.com/careers .

Overview

Veeco is seeking a Senior Product Support Engineer to provide engineering‑level support to customers, customer support personnel, and field support teams responsible for diagnosing, troubleshooting, repairing, and debugging Lithography and Laser Annealing products. This role responds to escalated hardware and software issues that first‑line field service teams are unable to isolate or resolve. The ideal candidate is a proactive technical professional with strong problem‑solving skills, customer service experience, and expertise in system‑level software debugging using techniques such as debug and trace output analysis. The Software Product Support Engineer will lead the local team by analyzing incoming issues, developing action plans, tracking progress, and ensuring customer satisfaction.

Responsibilities

• Assess, troubleshoot, and resolve customer software and hardware issues that Field Service has been unable to address.
• Collaborate with customers in business‑critical situations, providing responsive, professional technical expertise.
• Partner with customers and internal teams to identify, validate, and implement effective solutions to technical issues.
• Provide engineering teams with technical feedback on product changes, enhancements, design issues, reliability concerns, maintenance challenges, and software defects.
• Track and analyze supplier and Original Equipment Manufacturer (OEM) support calls, authorizing Field Service use of OEM resources as needed.
• Track activities and provide weekly reports to Product Support management.
• Manage customer escalations by ensuring the team focuses on the right tasks, meets schedules, and maintains customer satisfaction.

Minimum Qualifications

Bachelor’s degree in Engineering, Computer Science, Physics, or a related field, or equivalent experience, plus at least five years of customer‑facing product support or engineering experience in the semiconductor capital equipment industry. Ability to travel domestically and internationally up to 20%.

Knowledge, Skills, And Abilities

• Strong knowledge of object‑oriented methodologies and technologies, including C#, .NET, C++, Python, VB, COM, MFC, Microsoft Visual Studio, and Windows OS.
• Skilled in debugging large code bases and multithreaded applications.
• Knowledge of software development processes, methodologies, and the full software lifecycle for critical applications.
• Excellent written and verbal communication skills in English.
• Strong project management skills, with the ability to work effectively both independently and as part of a team.
• Strong interpersonal skills, with the ability to communicate effectively across teams and with customers.
• Strong understanding of electrical, mechanical, pneumatic, and optical systems; experience with HVAC and cooling/chiller technologies is preferred.
• SAP experience preferred.

Salary And Benefits

The expected salary range for this position is $148,356.00 - $192,205.00 plus a bonus opportunity. We will consider your location, experience, and other job‑related factors when determining your pay. If your salary requirements exceed the advertised range and you remain interested in Veeco, we encourage you to apply or email your resume to [e-mail].

Other Benefits Include

• Medical, Dental, and Vision
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Commuter Benefits
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.