Senior Product Support Engineer – Prototyping & Troubleshooting

Sierra Nevada Corporation; Shalimar (FL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with 150% match up to 6%

Life insurance

3 weeks paid time off

Tuition reimbursement

Job summary

Sierra Nevada Corporation is looking for a Product Support Engineer III to lead technical support for product and system prototypes. The role includes troubleshooting, testing, and implementing corrective actions to ensure product reliability.

You will manage product installation, testing, and validation, collaborate with engineering, and maintain thorough documentation to support continuous improvement and customer success.

Qualifications

• High school diploma or GED equivalent.
• 6+ years of experience in a technical support or engineering role.
• Higher level relevant degree may substitute for experience.
• Advanced troubleshooting and diagnostic skills.
• Expertise in product installation and testing processes.
• Hands-on experience with wireless networks, tactical communications and personal computers.
• Communication and customer interface skills.
• Thorough understanding of system level maintenance of networks and communications systems.

Responsibilities

• Lead technical support and troubleshooting for product and system prototypes.
• Manage product installation, testing, and validation processes.
• Identify, diagnose, and resolve complex technical issues and defects.
• Collaborate with engineering teams to develop and implement corrective actions.
• Maintain comprehensive technical documentation and reports.
• Conduct detailed customer needs assessments and provide technical solutions.
• Oversee product demonstrations and training sessions.
• Drive continuous improvement initiatives in product support and troubleshooting.

Skills

Advanced troubleshooting

Wireless networks

Tactical communications

Personal computers

Education

Higher level relevant degree

Tools

Service manuals

Schematics reading

Job description

Sierra Nevada Corporation is looking for a Product Support Engineer III to lead technical support for product and system prototypes. The role includes troubleshooting, testing, and implementing corrective actions to ensure product reliability.

You will manage product installation, testing, and validation, collaborate with engineering, and maintain thorough documentation to support continuous improvement and customer success.