Hybrid Product Support Engineer III – Prototypes

Sierra Nevada Corporation; Florida; Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with 150% match up to 6%

Life insurance

3 weeks paid time off

Tuition reimbursement

Job summary

Sierra Nevada Corporation is seeking a Product Support Engineer III in Shalimar, FL to lead technical support for product and system prototypes. You will troubleshoot, test, and implement corrective actions to ensure reliability, while coordinating with engineering teams and managing demonstrations and training sessions.

This role requires strong problem-solving skills and excellent customer interface abilities.

Qualifications

• High school diploma or GED equivalent.
• 6+ years of experience in a technical support or engineering role.
• Advanced troubleshooting and diagnostic skills.
• Experience with product installation and testing processes.
• Hands-on experience with wireless networks, tactical communications and personal computers.

Responsibilities

• Lead technical support and troubleshooting for product and system prototypes.
• Manage product installation, testing, and validation processes.
• Identify, diagnose, and resolve complex technical issues and defects.
• Collaborate with engineering teams to develop and implement corrective actions.
• Maintain comprehensive technical documentation and reports.
• Conduct detailed customer needs assessments and provide technical solutions.
• Oversee product demonstrations and training sessions.
• Drive continuous improvement initiatives in product support and troubleshooting.

Skills

Troubleshooting

Wireless networks

Tactical communications

Customer communication

Diagnostic skills

Education

High school diploma or GED

Engineering degree preferred

Job description

Sierra Nevada Corporation is seeking a Product Support Engineer III in Shalimar, FL to lead technical support for product and system prototypes. You will troubleshoot, test, and implement corrective actions to ensure reliability, while coordinating with engineering teams and managing demonstrations and training sessions.

This role requires strong problem-solving skills and excellent customer interface abilities.