AI-Driven Insurance Operations Product Owner

CNA Insurance

United States

Hybrid

USD 72,000 - 141,000

Full time

48 hours ago

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Benefits offered by this job

Hybrid work model

Comprehensive benefits

Job summary

CNA Insurance is seeking an Insurance Operations Senior Product Owner to drive AI-powered operational improvements. The role blends business needs with delivery teams to shape AI use cases, write prompts, and test outputs for reliability.

A hybrid work model applies, with remote options for non-local candidates. Ideal candidates have a background in insurance operations, 5+ years as a Product Owner, and proficiency with low-code/no-code tools and generative AI platforms.

Qualifications

Bachelor’s degree or equivalent work experience.
Typically a minimum of five years as a Product Owner or equivalent role in an Operations or Underwriting environment.
Experience with insurance or finance based products in an Operations or Underwriting environment.
Successful track record with Agile methodologies.
Applicable certifications preferred (e.g. SAFe PO/PM, CSPO or PSPO).

Responsibilities

Own, manage, & deliver a backlog of AI enablement work with clear priorities and acceptance criteria.
Design, write, and maintain prompts for Microsoft 365 Copilot, Copilot Studio, and Google Gemini.
Develop prompt evaluation rubrics and test suites; run structured testing and document results.
Iteratively refine prompts based on feedback and model/tool changes; perform regression testing.
Lead cross-functional coordination to align people, processes, and communications for seamless technology transitions.
Develop and execute operational readiness and change management plans with stakeholder engagement.