Senior Product Ops Lead: Strategy, Delivery & Launch

FedEx; Los Angeles (CA); Remote; USD 103,000 - 233,000; Full time

Job summary

FedEx is seeking a Product Ops leader to partner with Group Product Managers and Engineering leads, driving cross-functional programs with clarity, alignment, and operational rigor across multiple teams.

This role shapes quarterly and long-range plans, coordinates major launches, and builds dashboards to track initiative health and delivery confidence. You will mentor junior Product Ops Managers and contribute to enterprise-wide operations initiatives.

Qualifications

• Bachelor's degree in business or related field; 8 years of practical experience may offset education requirements.
• Four years in product operations, agile program management, or enterprise delivery roles; experience with portfolio planning, PI planning, or enterprise Agile/SAFe environments.
• Proven success driving cross-team initiatives with measurable outcomes; advanced proficiency in delivery tooling.

Responsibilities

• Leads operations for a product group or portfolio, spanning multiple teams and stakeholders.
• Shapes and runs quarterly and long-range planning processes, ensuring alignment to strategic goals.
• Coordinates readiness for major launches, including dependency tracking, communications, and risk mitigation.
• Builds and maintains dashboards for initiative health, delivery confidence, and KPI/OKR tracking.
• Partners with product and engineering leadership to improve flow of work and remove operational bottlenecks.

Skills

Portfolio planning

PI planning

Agile/SAFe

Cross-functional leadership

Executive communication

Education

Bachelor's degree in business

Tools

Planview

Jira

ADO

Confluence

Job description

FedEx is seeking a Product Ops leader to partner with Group Product Managers and Engineering leads, driving cross-functional programs with clarity, alignment, and operational rigor across multiple teams.

This role shapes quarterly and long-range plans, coordinates major launches, and builds dashboards to track initiative health and delivery confidence. You will mentor junior Product Ops Managers and contribute to enterprise-wide operations initiatives.