Product Ops Leader: Cross-Functional Delivery & Strategy

FedEx; United States; Hybrid; USD 103,000 - 233,000; Full time

Job summary

FedEx is seeking a Senior Product Operations Manager to partner with Group Product Managers and Engineering Leads. You will drive cross-team initiatives, coordinate quarterly and long-range planning, and prepare launches with clear dependencies and risk mitigation.

You will build dashboards for initiative health and KPI tracking, collaborate to improve flow of work, and mentor junior Product Ops staff. Some travel may be required.

Qualifications

• Proven success driving cross-team initiatives with measurable outcomes.
• Advanced proficiency in delivery tooling (Planview, Jira, ADO, Confluence, etc.).
• Executive communication skills, with the ability to translate complex progress into simple, actionable summaries.
• Strong systems thinking—able to connect the dots across people, process, and tools.
• Background in scaling operations for growing product organizations.

Responsibilities

• Leads operations for a product group or portfolio, spanning multiple teams and stakeholders.
• Shapes and runs quarterly and long-range planning processes, ensuring alignment to strategic goals.
• Coordinates readiness for major launches, including dependency tracking, communications, and risk mitigation.
• Builds and maintains dashboards for initiative health, delivery confidence, and KPI/OKR tracking.
• Partners with product and engineering leadership to improve flow of work and remove operational bottlenecks.
• Standardizes best practices across teams (e.g., intake, backlog grooming, defect triage, GTM workflows).
• Leads or contributes to enterprise-wide ops initiatives (e.g., tooling rollout, new governance models, value tracking).
• Coaches and mentors junior Product Ops Managers.
• Performs other duties as assigned.

Skills

Executive communication

Cross-functional collaboration

Systems thinking

Delivery tooling

Education

Bachelor's degree in business

Tools

Planview

Jira

ADO

Confluence

Job description

FedEx is seeking a Senior Product Operations Manager to partner with Group Product Managers and Engineering Leads. You will drive cross-team initiatives, coordinate quarterly and long-range planning, and prepare launches with clear dependencies and risk mitigation.

You will build dashboards for initiative health and KPI tracking, collaborate to improve flow of work, and mentor junior Product Ops staff. Some travel may be required.