Digital Product Strategy & Analytics Lead

FedEx; Collierville (TN); Hybrid; USD 84,000 - 138,000; Full time

Job summary

FedEx in Collierville, TN is seeking a seasoned digital product leader to plan and execute the company’s digital product strategy while aligning technology, product development, and customer engagement with FedEx’s portfolio. The role emphasizes market research, defining metrics, and cross-functional partnership with IT, analytics, finance, and operations to deliver market-leading customer experiences.

The position is hybrid, with on-site requirements near FedEx campuses and a competitive,

Qualifications

• Bachelor's degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline.
• Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product marketing, management, or technology support.
• A related Master's Degree equals two (2) years experience.

Responsibilities

• Own customer-facing service reporting, including recurring reports, reporting requirements, delivery standards, data quality, and coordination of customer-specific reporting needs.
• Own internal portfolio reporting, KPIs, dashboards, and performance visibility.
• Identify and resolve recurring operational issues, manual workarounds, and process gaps.
• Identify and resolve operational issues, manual workarounds, reporting gaps, and process breakdowns.
• Establish reporting and operational governance, including standards, definitions, controls, and repeatable processes.
• Coordinate contracting, billing, operational readiness, and related portfolio processes.
• Partner across Operations, Product, IT/Data, Analytics, Finance, and Ops, Customer Experience teams to improve M&I service delivery and reporting capabilities.

Skills

Customer experience

Analytical skills

Technical acumen

Collaboration

Education

Bachelor's degree

Job description

FedEx in Collierville, TN is seeking a seasoned digital product leader to plan and execute the company’s digital product strategy while aligning technology, product development, and customer engagement with FedEx’s portfolio. The role emphasizes market research, defining metrics, and cross-functional partnership with IT, analytics, finance, and operations to deliver market-leading customer experiences.

The position is hybrid, with on-site requirements near FedEx campuses and a competitive,