Senior Product Ops Lead for DHS Hardware Deployments

LinuxCareers; Irvine (CA); On-site; USD 101,000 - 135,000; Full time

Benefits offered by this job

Equity grants

Health benefits

Competitive compensation

Job summary

Anduril Industries is seeking a leader for Product Operations Technical Specialists to oversee complex hardware and software deployments for DHS clients such as CBP and USCG. You will mentor the team, manage incident escalation, and coordinate cross-functional resolution.

The role requires hands-on experience with hardware systems, Linux command line, and strong communication to brief senior stakeholders; travel to customer sites will be needed. A U.S. Secret clearance is desirable.

Qualifications

• 4+ years in product operations, technical support, or similar with hardware systems and networks.
• Bachelor’s degree or equivalent hands-on experience in engineering, CS, or related field.

Responsibilities

• Lead and mentor a team of Product Operations Technical Specialists; focus on performance and development.
• Serve as escalation point for complex incidents across DHS accounts; manage staffing and on-call rotation.
• Act as primary contact for DHS product operations (CBP/USCG); conduct proactive communications and issue resolution.
• Triage, diagnose, and root cause product incidents; manage ticket queues end-to-end; drive postmortem actions.
• Perform hardware maintenance using Linux CLI; author knowledge base articles and SOPs.
• Improve fleet observability and telemetry with product teams based on feedback and metrics.

Skills

Team leadership

Problem solving

Communication

Linux command line

US Secret security clearance eligible

Education

Bachelor’s degree or equivalent hands-on experience

Tools

Datadog

Grafana

Palantir Foundry

Git

Salesforce

Jira

ServiceNow

Job description

Anduril Industries is seeking a leader for Product Operations Technical Specialists to oversee complex hardware and software deployments for DHS clients such as CBP and USCG. You will mentor the team, manage incident escalation, and coordinate cross-functional resolution.

The role requires hands-on experience with hardware systems, Linux command line, and strong communication to brief senior stakeholders; travel to customer sites will be needed. A U.S. Secret clearance is desirable.