Product Operations Lead — DHS & USCG Support

Anduril Industries, Inc.; Irvine (CA); On-site; USD 101,000 - 135,000; Full time

Job summary

Anduril Industries seeks a Product Operations Lead to own support delivery for DHS accounts, chiefly CBP and USCG. You will mentor a team of Product Operations Technical Specialists while handling incidents, triaging, and escalation across multiple platforms, ensuring fleet reliability and customer satisfaction.

You will drive observability improvements, coordinate with product teams, and maintain hardware health, while engaging with stakeholders and leading postmortem actions.

Qualifications

• 4+ years in product operations, technical support, or similar.
• Bachelor's degree in engineering, CS, or related field, or equivalent hands-on experience.
• Experience leading/mentoring technical teams with focus on development and excellence.
• Strong problem solving at hardware/software/network interface.

Responsibilities

• Lead and mentor a team of Product Operations Technical Specialists and set incident triage standards.
• Serve as escalation point for issues across the DHS accounts and guide complex incidents.
• Manage staffing and on-call rotations to ensure coverage for DHS deployments.
• Own CBP and USCG product operations communications and coordinate cross-functional resolutions.
• Maintain fleet health by understanding DHS missions and product/system integrations.
• Triage, diagnose, root cause incidents, and drive postmortems and resolutions.
• Improve observability and processes with product teams based on metrics and feedback.
• Perform hardware maintenance using Linux CLI and workflows.
• Create knowledge base articles and SOPs for end-user triaging.

Skills

Technical leadership

Problem solving

Communication

Customer focus

Leadership & mentorship

Team management

Education

Bachelor's degree or equivalent hands-on experience

Tools

Salesforce

Jira

DataDog

Grafana

Palantir Foundry

Job description

Anduril Industries seeks a Product Operations Lead to own support delivery for DHS accounts, chiefly CBP and USCG. You will mentor a team of Product Operations Technical Specialists while handling incidents, triaging, and escalation across multiple platforms, ensuring fleet reliability and customer satisfaction.

You will drive observability improvements, coordinate with product teams, and maintain hardware health, while engaging with stakeholders and leading postmortem actions.