Product Operations Lead, Homeland Security

LinuxCareers; Irvine (CA); On-site; USD 101,000 - 135,000; Full time

Benefits offered by this job

Equity grants

Health benefits

Competitive compensation

Job summary

Anduril Industries is seeking a leader for Product Operations Technical Specialists to oversee complex hardware and software deployments for DHS clients such as CBP and USCG. You will mentor the team, manage incident escalation, and coordinate cross-functional resolution.

The role requires hands-on experience with hardware systems, Linux command line, and strong communication to brief senior stakeholders; travel to customer sites will be needed. A U.S. Secret clearance is desirable.

Qualifications

• 4+ years in product operations, technical support, or similar with hardware systems and networks.
• Bachelor’s degree or equivalent hands-on experience in engineering, CS, or related field.

Responsibilities

• Lead and mentor a team of Product Operations Technical Specialists; focus on performance and development.
• Serve as escalation point for complex incidents across DHS accounts; manage staffing and on-call rotation.
• Act as primary contact for DHS product operations (CBP/USCG); conduct proactive communications and issue resolution.
• Triage, diagnose, and root cause product incidents; manage ticket queues end-to-end; drive postmortem actions.
• Perform hardware maintenance using Linux CLI; author knowledge base articles and SOPs.
• Improve fleet observability and telemetry with product teams based on feedback and metrics.

Skills

Team leadership

Problem solving

Communication

Linux command line

US Secret security clearance eligible

Education

Bachelor’s degree or equivalent hands-on experience

Tools

Datadog

Grafana

Palantir Foundry

Git

Salesforce

Jira

ServiceNow

Job description

Anduril Industries is a defense technology company building AI-powered military systems. This role leads a team of Product Operations Technical Specialists supporting complex hardware and software deployments for Department of Homeland Security (DHS) customers including CBP and USCG.

What You’ll Do

• Manage and mentor a team of Product Operations Technical Specialists, focusing on performance, coaching, and professional development
• Serve as the escalation point for complex incidents across DHS accounts and maintain operational readiness through staffing and on-call rotation management
• Act as primary point of contact for CBP and USCG product operations, conducting proactive communications, status briefings, and cross-functional issue resolution
• Triage, diagnose, and root cause product incidents; manage ticket queues from intake to closure and drive postmortem actions
• Perform hardware maintenance using Linux command line tools and workflows; author knowledge base articles and standard operating procedures
• Assess and improve fleet observability and telemetry in partnership with product teams based on customer feedback and metrics

What You Need

• 4+ years of experience in product operations, technical support, or similar operational environment with hands-on support of complex hardware systems, networks, and related technologies
• Bachelor's degree in engineering, computer science, business administration, or related field, OR equivalent hands-on technical experience (military, industrial, or field support)
• Demonstrated experience managing, coaching, or mentoring technical team members with focus on professional development and operational excellence
• Strong problem-solving aptitude for unstructured situations at the interface of hardware, software, and networking
• Proven ability to master a technical system and support it in operational environments with demonstrated self-sufficiency and ownership
• Excellent written, visual, and verbal communication skills with comfort briefing senior customer stakeholders
• Eligible to obtain and maintain an active U.S. Secret security clearance
• Ability to travel as needed to support customer operations and test events
• Linux command line proficiency for hardware maintenance

Nice to Have

• Active U.S. Secret clearance or prior U.S. security clearance or DHS background investigation
• Prior military, DoD civilian, or government agency experience, particularly in a customer-facing role
• Experience with observability tooling such as Datadog, Grafana, or Palantir Foundry; exposure to software development tooling such as Git
• Experience with ticketing systems and managing a ticket queue (Salesforce, Jira, ServiceNow, etc.)
• Experience with on-call support operations and working in limited risk tolerance production environments
• Familiarity with U.S. military hardware and software interfaces
• Willingness to work non-standard hours and weekends
• Customer or technical support experience with a focus on final-tier customer concern support

Base salary $101,000–$135,000 USD; highly competitive equity grants included in majority of full-time offers; top-tier benefits package including health, recovery, and comprehensive coverage available at little to no cost to employees