Product Operations Lead for DHS Fleet & Incidents

VulnU; Irvine (CA); On-site; USD 101,000 - 135,000; Full time

Job summary

Anduril Industries is seeking a Product Operations Lead to own support delivery for DHS accounts, including CBP and USCG. You will mentor a team, triage incidents, and drive fleet reliability and customer satisfaction across deployments, pairing technical fluency with strong leadership.

The role requires hands-on technical experience with hardware and software, on-call operations, and clear communication with senior stakeholders. A security clearance is often pursued.

Qualifications

• Bachelor's degree in engineering, computer science, business, or equivalent hands-on experience.
• Experience leading technical teams and driving operational excellence.

Responsibilities

• Lead and mentor a team of Product Operations Technical Specialists focusing on incident triage, root cause analysis, and resolution.
• Own escalation path for DHS accounts, guiding complex incidents to resolution.
• Manage staffing and on-call rotations to maintain continuous coverage across CBP and USCG deployments.
• Maintain customer relationships with proactive communications, status updates, and cross-functional coordination.

Skills

Leadership

Incident management

Customer communication

Problem solving

System ownership

Education

Bachelor's degree in engineering, CS, business

Tools

DataDog

Grafana

Palantir Foundry

Git

Jira

ServiceNow

Job description

Anduril Industries is seeking a Product Operations Lead to own support delivery for DHS accounts, including CBP and USCG. You will mentor a team, triage incidents, and drive fleet reliability and customer satisfaction across deployments, pairing technical fluency with strong leadership.

The role requires hands-on technical experience with hardware and software, on-call operations, and clear communication with senior stakeholders. A security clearance is often pursued.