Product Operations Lead - DHS Fleet Reliability

Anduril Industries

Irvine (CA)

On-site

USD 101,000 - 135,000

Full time

8 days ago

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Benefits offered by this job

Competitive benefits

Job summary

Anduril Industries is seeking a Product Operations Lead to own support for DHS accounts (CBP/USCG). You will mentor a team of Product Operations Technical Specialists while hands-on with complex electromechanical systems, setting standards for triage, RCA, and containment.

The role combines technical fluency with leadership to drive fleet reliability and customer satisfaction across deployments. You will manage on-call rotations, own customer relationships, and coordinate cross-functional

Qualifications

4+ years in product operations, tech support, or similar
Bachelor's degree inEngineering/CS/Business or equivalent experience
Leadership & mentorship experience in technical teams
Strong problem-solving across hardware, software and networking
Ability to own and operate complex technical systems
Excellent written, verbal, and visual communication skills
Eligible to obtain/maintain a U.S. Secret clearance
Travel as needed for customer ops/test events

Responsibilities

Lead and mentor a team of Product Operations Technical Specialists
Own escalation path for complex incidents across DHS accounts
Maintain staffing and on-call rotations for DHS deployments
Manage CBP/USCG product ops relationships and proactive communications
Sustain fleet health and identify risks to reliability and customer satisfaction
Triage, diagnose, and drive root cause analyses of incidents
Improve observability and processes with telemetry and analytics
Maintain hardware using Linux command line tools
Create knowledge base articles and SOPs for end-user triaging