Senior Product Operations Lead

SMS, Settlement Services Inc.; United States; Remote; USD 129,000 - 172,000; Full time

Benefits offered by this job

401k

Stock purchase plan

Paid time off

Paid sick leave

Job summary

First American is seeking a Senior Product Operations Manager to optimize product development processes in the Document Management Solutions team. You will drive pre- and post-launch workflows, manage risks, and partner across technical and business functions to scale processes, data insights, and AI-enabled capabilities.

The role emphasizes hands-on leadership in establishing scalable workflows, collaborating with Data Science, Analytics, Product and Engineering, and coaching teams on new tools

Qualifications

• 5+ years of experience in product operations and/or product management.
• Direct experience managing product development lifecycle processes.
• Ability to take complex, loosely defined problems, create structure, evaluate options, and independently drive toward an outcome.
• Strong systems-thinking, with the ability to understand how people, processes, data, and technology interact and identify where change will have the greatest impact.
• Hands-on experience using AI and automation to improve the quality, speed, and scalability of your work and team workflows.
• Bias toward action with comfort making progress without perfect information or a fully defined path.
• Strong experience facilitating effective communication, coordination, and alignment among key partners and stakeholders to drive successful product outcomes.
• Experience using data mining tools, customer experience management software, and direct observation to identify user behavior, design, and refine product features.

Responsibilities

• Create and implement plans for pre- and post-product launch processes.
• Proactively identify and mitigate operational risks that may impact delivery timelines, quality, and end user experience.
• Identify high-leverage opportunities across product development teams within the technology organization, turning ambiguous problems into actionable paths forward.
• Use AI, automation, and emerging capabilities to simplify work, improve decision-making, and create more effective product development lifecycle workflows.
• Experiment with new ways of working and translate what works into practical, scalable approaches that teams can adopt and sustain.
• Enable and coach teams on new tools and ways of working, driving adoption through hands-on partnership and continuous learning.
• Collaborate with Data Science, Analytics, Product, and Engineering to analyze data and produce meaningful insights to inform decision-making.
• Manage the product tool stack and establish usage standards and guidance.
• Facilitate experiments by establishing best practice guidelines and tracking and sequencing experiments.
• Liaison with Product Marketing, Customer Support and other departments to ensure product enablement success.
• Collaborate with Product Managers to publish regular reporting for internal stakeholders and leadership.

Skills

Product operations

Product management

AI and automation

Data analysis

Stakeholder collaboration

Systems thinking

Tools

Cursor

Claude

Amplitude

Segment

Jira

Confluence

MS Office

Teams

Job description

First American is seeking a Senior Product Operations Manager to optimize product development processes in the Document Management Solutions team. You will drive pre- and post-launch workflows, manage risks, and partner across technical and business functions to scale processes, data insights, and AI-enabled capabilities.

The role emphasizes hands-on leadership in establishing scalable workflows, collaborating with Data Science, Analytics, Product and Engineering, and coaching teams on new tools