Senior Product Manager: Workforce Management Platform

Capital One; Chicago (IL); On-site; USD 183,000 - 208,000; Full time

Job summary

Capital One is seeking a Sr. Manager to own the end-to-end Workforce Management product suite and lead the PM team behind it. You will oversee forecasting, capacity planning, schedule generation, and real-time operations, balancing long-term strategy with engineering understanding.

This hands-on leadership role requires collaboration with Tech Leads, vendors, and internal stakeholders to deliver a resilient platform and measurable outcomes.

Qualifications

• Bachelor's or Master's degree in a quantitative field (e.g., Statistics, Economics, OR Analytics) or related field.
• Bachelor's degree in any field and at least 4 years of Product Management experience.
• Preferred: Experience translating business strategy into consumer-facing digital products.

Responsibilities

• Set a clear vision and roadmap for the Workforce Management platform.
• Coach and mentor a team of Product Managers.
• Own scheduling and planning tools to improve agent experience and operational efficiency.
• Translate Capital One’s technical and security needs for external vendors, while coordinating with internal stakeholders on vendor roadmaps.
• Partner with Tech Leads to resolve architecture tradeoffs, clean up data pipelines, and ensure live deployments run smoothly.
• Balance immediate leadership demands with long-term platform health and technical dependencies.
• Work across Enterprise Data and Tech teams to ensure workforce data is integrated and scalable.
• Translate complex platform constraints into clear business terms for senior leaders, and convert goals into actionable technical plans.

Skills

Product Strategy & Roadmap

Team Leadership

Delivery & Operations

Vendor Management

Technical Collaboration

Executive Communication

Education

Bachelor's or Master’s Degree in a quantitative field

Job description

Capital One is seeking a Sr. Manager to own the end-to-end Workforce Management product suite and lead the PM team behind it. You will oversee forecasting, capacity planning, schedule generation, and real-time operations, balancing long-term strategy with engineering understanding.

This hands-on leadership role requires collaboration with Tech Leads, vendors, and internal stakeholders to deliver a resilient platform and measurable outcomes.