Senior Manager, Product Management - Workforce Management Tools

Capital One; Chicago (IL); On-site; USD 183,000 - 208,000; Full time

Job summary

Capital One is seeking a Sr. Manager to own the end-to-end Workforce Management product suite and lead the PM team behind it. You will oversee forecasting, capacity planning, schedule generation, and real-time operations, balancing long-term strategy with engineering understanding.

This hands-on leadership role requires collaboration with Tech Leads, vendors, and internal stakeholders to deliver a resilient platform and measurable outcomes.

Qualifications

• Bachelor's or Master's degree in a quantitative field (e.g., Statistics, Economics, OR Analytics) or related field.
• Bachelor's degree in any field and at least 4 years of Product Management experience.
• Preferred: Experience translating business strategy into consumer-facing digital products.

Responsibilities

• Set a clear vision and roadmap for the Workforce Management platform.
• Coach and mentor a team of Product Managers.
• Own scheduling and planning tools to improve agent experience and operational efficiency.
• Translate Capital One’s technical and security needs for external vendors, while coordinating with internal stakeholders on vendor roadmaps.
• Partner with Tech Leads to resolve architecture tradeoffs, clean up data pipelines, and ensure live deployments run smoothly.
• Balance immediate leadership demands with long-term platform health and technical dependencies.
• Work across Enterprise Data and Tech teams to ensure workforce data is integrated and scalable.
• Translate complex platform constraints into clear business terms for senior leaders, and convert goals into actionable technical plans.

Skills

Product Strategy & Roadmap

Team Leadership

Delivery & Operations

Vendor Management

Technical Collaboration

Executive Communication

Education

Bachelor's or Master’s Degree in a quantitative field

Job description

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About The Team

The Workforce & Intelligent Routing platform controls how Capital One connects customers with the right support at the right time. We build the tech and data tools that power Card Servicing’s entire workforce—handling real-time work routing, demand forecasting, and scheduling. It’s practical, high-impact product work: making sure agents have fair, sensible schedules and customers get connected to someone who can genuinely solve their issue.

About The Role

As Sr. Manager, you’ll own the end-to-end Workforce Management product suite and lead the PM team behind it. You’ll oversee everything behind Card Servicing’s forecasting, capacity planning, schedule generation, and real-time operations. This is a hands‑on leadership role. You’ll need to balance long‑term strategy with a strong grasp of the underlying engineering, helping the team navigate complex technical, vendor, and operational tradeoffs.

Key Responsibilities

• Product Strategy & Roadmap: Set a clear vision for the platform so the team builds toward long‑term goals rather than just reacting to incoming requests.
• Team Leadership: Coach and mentor a team of Product Managers, driving high standards and focusing on measurable outcomes rather than just output.
• Delivery & Operations: Own the core scheduling and planning tools, directly influencing agent experience, customer satisfaction, and operational efficiency.
• Vendor Management: Translate Capital One’s technical and security needs for external vendors, while helping internal stakeholders plan around vendor roadmaps.
• Technical Collaboration: Partner with Tech Leads to resolve architecture tradeoffs, clean up data pipelines, and ensure live deployments run smoothly.
• Portfolio Prioritization: Balance immediate leadership demands with long‑term platform health and technical dependencies.
• Cross‑Functional Influence: Work across Enterprise Data and Tech teams to ensure our workforce data is integrated and scalable across the company.
• Executive Communication: Translate complex platform constraints into clear business terms for senior leaders, and convert business goals into actionable technical plans.

Capital One Product Framework

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game‑changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• Bachelor's degree in any field and at least 4 years of Product Management experience

Preferred Qualifications

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Compensation

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• Chicago, IL: $182,500 - $208,300 for Sr. Mgr, Product Management; $149,800 - $171,000 for Manager, Product Management
• McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management; $164,800 - $188,100 for Manager, Product Management
• New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management; $179,700 - $205,100 for Manager, Product Management
• Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management; $149,800 - $171,000 for Manager, Product Management
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.