Senior Manager, Product Management - Workforce Management Tools

Capital One; McLean (VA); On-site; USD 201,000 - 229,000; Full time

Job summary

Capital One in McLean, VA seeks a Senior Manager, Product Management to own the end-to-end Workforce Management toolkit. You will lead a PM team responsible for forecasting, capacity planning, schedule generation, and real-time operations, balancing strategy with engineering tradeoffs.

This hands-on leadership role requires strong collaboration with Tech Leads, vendors, and cross-functional partners to deliver reliable, scalable solutions that improve agent experience and customer outcomes while

Qualifications

• Bachelor's or Master's degree in a quantitative field, or Bachelor's degree with 4+ years of Product Management experience.
• 4+ years of Product Management experience.

Responsibilities

• Set the vision for the Workforce Management platform and roadmap.
• Coach and mentor PMs to drive outcomes, not just output.
• Own scheduling and planning tools, influencing agent experience and operations.
• Translate security and technical needs for vendors and coordinate with stakeholders.
• Collaborate with Tech Leads to resolve architecture tradeoffs and data pipelines.
• Balance immediate leadership demands with long-term platform health and dependencies.
• Coordinate with Enterprise Data and Tech teams for scalable workforce data.
• Translate business goals into actionable technical plans for senior leaders.

Skills

Leadership

Product Management

Stakeholder Communication

Education

Bachelor's or Master's degree in a quantitative field

Bachelor's degree in any field + 4 years PM experience

Job description

Senior Manager, Product Management - Workforce Management Tools Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

The Workforce & Intelligent Routing platform controls how Capital One connects customers with the right support at the right time. We build the tech and data tools that power Card Servicing’s entire workforce—handling real-time work routing, demand forecasting, and scheduling. It’s practical, high-impact product work: making sure agents have fair, sensible schedules and customers get connected to someone who can genuinely solve their issue.

About the Role

As Sr. Manager, you’ll own the end-to-end Workforce Management product suite and lead the PM team behind it. You’ll oversee everything behind Card Servicing’s forecasting, capacity planning, schedule generation, and real-time operations. This is a hands-on leadership role. You’ll need to balance long-term strategy with a strong grasp of the underlying engineering, helping the team navigate complex technical, vendor, and operational tradeoffs.

Key Responsibilities

• Product Strategy & Roadmap: Set a clear vision for the platform so the team builds toward long-term goals rather than just reacting to incoming requests.
• Team Leadership: Coach and mentor a team of Product Managers, driving high standards and focusing on measurable outcomes rather than just output.
• Delivery & Operations: Own the core scheduling and planning tools, directly influencing agent experience, customer satisfaction, and operational efficiency.
• Vendor Management: Translate Capital One’s technical and security needs for external vendors, while helping internal stakeholders plan around vendor roadmaps.
• Technical Collaboration: Partner with Tech Leads to resolve architecture tradeoffs, clean up data pipelines, and ensure live deployments run smoothly.
• Portfolio Prioritization: Balance immediate leadership demands with long-term platform health and technical dependencies.
• Cross-Functional Influence: Work across Enterprise Data and Tech teams to ensure our workforce data is integrated and scalable across the company.
• Executive Communication: Translate complex platform constraints into clear business terms for senior leaders, and convert business goals into actionable technical plans.

Capital One Product Framework

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and at least 4 years of Product Management experience

Preferred Qualifications

• Experience translating business strategy and analysis into consumer facing digital products

Location & Compensation

• Chicago, IL: $182,500 - $208,300 for Sr. Mgr, Product Management; $149,800 - $171,000 for Manager, Product Management
• McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management; $164,800 - $188,100 for Manager, Product Management
• New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management; $179,700 - $205,100 for Manager, Product Management
• Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management; $149,800 - $171,000 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company.

Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.

We measure our efforts by the success our customers enjoy and the advocacy they exhibit.