Senior Product Manager, Workforce Forecasting & Scheduling

Capital One Group; McLean, Richmond, Chicago, New York (VA, VA, IL, NY); On-site; USD 201,000 - 229,000; Full time

Job summary

Capital One is seeking a Senior Manager of Product Management for Workforce Management Tools in McLean, VA. The role leads the PM team responsible for forecasting, capacity planning, and real‑time scheduling, balancing long‑term strategy with engineering realities.

You will partner with Tech Leads, manage external vendors, and ensure workforce data is integrated across the enterprise. This is a hands‑on leadership position with high impact on customer experience and operational efficiency.

Qualifications

• Bachelor's or Master's in a quantitative field or related field with degree prior to start date.
• Either a quantitative degree or a Bachelor's with 4+ years PM experience.
• Experience translating business strategy into consumer facing digital products is preferred.

Responsibilities

• Set a clear product strategy and long‑term roadmap for Workforce Management tools.
• Coach and mentor a team of Product Managers toward measurable outcomes.
• Own scheduling, forecasting, and real‑time operations tooling for agents.
• Translate vendor needs and security requirements for external partners.
• Collaborate with Tech Leads to resolve architecture tradeoffs and data pipelines.
• Prioritize portfolio with platform health and dependencies in mind.
• Influence Enterprise Data and Tech teams to enable scalable workforce data.
• Communicate complex constraints to senior leaders with actionable plans.

Skills

Team Leadership

Product Management

Cross-functional Collaboration

Strategic Thinking

Stakeholder Management

Education

Bachelor's or Master's Degree in quantitative field

4+ years Product Management experience

Job description

Capital One is seeking a Senior Manager of Product Management for Workforce Management Tools in McLean, VA. The role leads the PM team responsible for forecasting, capacity planning, and real‑time scheduling, balancing long‑term strategy with engineering realities.

You will partner with Tech Leads, manage external vendors, and ensure workforce data is integrated across the enterprise. This is a hands‑on leadership position with high impact on customer experience and operational efficiency.