Senior Product Lead, Workforce Management

Capital One Group; Richmond (VA); On-site; USD 183,000 - 208,000; Full time

Job summary

Capital One is seeking a Sr. Manager to own the end-to-end Workforce Management product suite and lead the PM team behind it. You will oversee forecasting, capacity planning, schedule generation, and real-time operations, balancing long-term strategy with technical tradeoffs.

This hands-on leadership role requires influencing architecture decisions, vendor coordination, and a clear communication style for senior leadership and cross-functional partners.

Qualifications

• Bachelor’s or Master’s degree in a quantitative field or related field.
• Bachelor’s degree and at least 4 years of Product Management experience.
• US work authorization or eligibility required.

Responsibilities

• Set product strategy and roadmap for Workforce Management platform.
• Coach and mentor a team of Product Managers.
• Own core scheduling and planning tools, influencing agent experience and operations.
• Translate vendor and security needs for external vendors and stakeholders.
• Collaborate with Tech Leads to resolve architecture tradeoffs and data pipelines.
• Balance short-term leadership demands with long-term platform health and dependencies.
• Work across Enterprise Data and Tech teams to ensure scalable workforce data.
• Translate complex platform constraints into clear business terms for senior leaders.

Skills

Digital products

Leadership

Education

Bachelor’s or Master’s in a quantitative field

Bachelor’s degree + 4+ years PM experience

Job description

Capital One is seeking a Sr. Manager to own the end-to-end Workforce Management product suite and lead the PM team behind it. You will oversee forecasting, capacity planning, schedule generation, and real-time operations, balancing long-term strategy with technical tradeoffs.

This hands-on leadership role requires influencing architecture decisions, vendor coordination, and a clear communication style for senior leadership and cross-functional partners.