Senior Product Manager, Workforce & Scheduling

Capital One Group; Chicago (IL); On-site; USD 183,000 - 208,000; Full time

Job summary

Capital One is seeking a Sr. Manager to own the Workforce Management product suite and lead the PM team behind it. You will oversee forecasting, capacity planning, and real-time operations, balancing long-term strategy with engineering realities.

This hands-on leadership role requires guiding a team through architecture tradeoffs, data pipelines, and vendor coordination while delivering measurable outcomes for agents and customers.

Qualifications

• Experience in product management and leading teams to deliver roadmap-driven outcomes.
• Ability to translate business strategy into digital product requirements.
• Proven capability to partner with engineering, data, and security teams.

Responsibilities

• Product Strategy & Roadmap: set a clear long-term vision for the Workforce Management platform.
• Team Leadership: coach and mentor a team of Product Managers for high-standard outcomes.
• Delivery & Operations: own scheduling and planning tools influencing agent experience and efficiency.
• Vendor Management: align external vendors with Capital One security and roadmap needs.
• Technical Collaboration: work with Tech Leads on architecture and data pipelines.
• Portfolio Prioritization: balance immediate needs with platform health and dependencies.
• Cross-Functional Influence: ensure workforce data is integrated and scalable company-wide.
• Executive Communication: translate constraints into actionable technical plans for leaders.

Skills

Team Leadership

Product Strategy

Roadmap

Vendor Management

Technical Collaboration

Cross-functional collaboration

Executive communication

Education

Bachelor's or Master's Degree (quantitative field)

Job description

Capital One is seeking a Sr. Manager to own the Workforce Management product suite and lead the PM team behind it. You will oversee forecasting, capacity planning, and real-time operations, balancing long-term strategy with engineering realities.

This hands-on leadership role requires guiding a team through architecture tradeoffs, data pipelines, and vendor coordination while delivering measurable outcomes for agents and customers.