Senior Product Manager - Workforce Forecasting & Scheduling

ITSMF; McLean (VA); Presencial; USD 201.000 - 229.000; Jornada completa

Descripción de la vacante

Capital One in McLean, VA seeks a Senior Manager of Product Management for Workforce Management Tools. You will own the end-to-end product suite, guiding forecasting, capacity planning, and real-time scheduling, while leading a PM team.

The role blends strategic direction with hands-on engineering collaboration to optimize agent experience and operational efficiency. The position requires strong leadership, a deep understanding of product management, and the ability to navigate vendor

Formación

• Bachelor's or Master’s Degree in a quantitative field, or Business/Marketing.
• Bachelor's degree in any field with at least 4 years of Product Management experience.
• Experience translating business strategy into consumer facing digital products.

Responsabilidades

• Product Strategy & Roadmap: Set a clear vision for the platform and long-term goals.
• Team Leadership: Coach and mentor Product Managers for measurable outcomes.
• Delivery & Operations: Own scheduling and planning tools affecting agent experience and efficiency.
• Vendor Management: Align external vendors with security and roadmap needs.
• Technical Collaboration: Partner with Tech Leads on architecture tradeoffs and data pipelines.
• Portfolio Prioritization: Balance immediate needs with platform health and dependencies.
• Cross-Functional Influence: Ensure workforce data integration across teams.
• Executive Communication: Translate constraints into actionable business plans.

Conocimientos

Product Management

Leadership

Stakeholder collaboration

Educación

Bachelor's or Master’s Degree in a quantitative field

Bachelor's degree + 4 years PM experience

Descripción del empleo

Capital One in McLean, VA seeks a Senior Manager of Product Management for Workforce Management Tools. You will own the end-to-end product suite, guiding forecasting, capacity planning, and real-time scheduling, while leading a PM team.

The role blends strategic direction with hands-on engineering collaboration to optimize agent experience and operational efficiency. The position requires strong leadership, a deep understanding of product management, and the ability to navigate vendor