Senior Product Manager, Virtual Care Experience

Oscar-Health-; New York (NY); Hybrid; USD 164,000 - 215,000; Full time

Benefits offered by this job

Unlimited vacation

Equity grants

Annual performance bonuses

Job summary

Oscar Health is hiring a Senior Product Manager, Virtual Care to lead development for Oscar Virtual Care (OVC). You will collaborate with clinical and business partners to improve access to care and streamline clinical workflows across the patient journey.

Based in New York City with a hybrid schedule, you will partner with engineering, design, data science, and operations to define strategy, write requirements, and measure impact on quality, cost, and member experience.

Qualifications

• 6+ years of experience collaborating cross-functionally among engineers, designers, operations experts, and others in a Product Management or Product Management-adjacent role.
• 4+ years of experience in driving rigorous prioritization processes.
• 4+ years of experience with tech systems and understanding basic technology infrastructure such as backend services, database relationships, and leveraging database tools such as SQL.
• 2+ years of experience leading complex, cross-domain initiatives.
• 2+ years of experience root-causing ambiguous problems, building roadmaps towards a solution, and successfully executing against that roadmap.
• 1+ years of experience building clinician-facing experiences.

Responsibilities

• Define and execute the product strategy and roadmap for Virtual Care. Prioritize investments based on their expected impact on affordability, clinical outcomes, member experience, and operating efficiency.
• Lead discovery with members, clinicians, and operations teams. Combine user research with data analysis to identify problems, challenge assumptions, and build a business case for product investments.
• Improve the member journey from finding and accessing care through the visit and follow-up. Reduce friction in intake and scheduling, improve visit completion, and help care teams share context and coordinate next steps.
• Build tools that help clinicians deliver high-quality care efficiently, including reviewing medical history, documenting encounters, addressing care gaps, and ordering appropriate tests and treatments. Evaluate opportunities for AI and automation to reduce administrative work while maintaining clinical quality.
• Define success metrics and measure the clinical, financial, and operational impact of product changes. Use findings to refine priorities and improve the experience after launch.
• Lead alignment across clinical, operations, engineering, design, and data science partners. Bring clear recommendations, work through competing needs and tradeoffs, and establish decisions that move the work forward.
• Own complex initiatives from problem definition through delivery. Write clear requirements, manage dependencies and risks, and resolve issues across teams with the autonomy expected of a Senior Product Manager.
• Invest in strengthening the talent on Oscar's product team, by developing more junior team members through mentorship.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Skills

Cross-functional collaboration

Prioritization

Product management

Data analysis

Communication

Tools

SQL

Job description

Oscar Health is hiring a Senior Product Manager, Virtual Care to lead development for Oscar Virtual Care (OVC). You will collaborate with clinical and business partners to improve access to care and streamline clinical workflows across the patient journey.

Based in New York City with a hybrid schedule, you will partner with engineering, design, data science, and operations to define strategy, write requirements, and measure impact on quality, cost, and member experience.