Senior Product Manager, Switchboard (Remote)

GitLab; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

GitLab is seeking a Senior Product Manager for Switchboard to shape how customers manage their Dedicated infrastructure and how engineering scales upgrades across a growing fleet of instances.

You’ll own the product vision and roadmap, balance technical constraints with a delightful user experience, and partner with engineering and SRE to drive migrations, incident tooling, and new capabilities across GitLab.com as the architecture evolves.

Qualifications

• Experience owning a product vision and roadmap with engineering delivery.
• Technical understanding to discuss infra and tradeoffs with engineers.
• Strong UX focus to simplify complex workflows.
• Excellent communication and ability to work directly with customers.
• Ability to work independently and prioritize across customer experience, ops, and business needs.

Responsibilities

• Set the vision and roadmap for Switchboard, aligning customer needs with engineering priorities.
• Collaborate with engineering and SRE to improve tools for managing Dedicated instances, upgrades, and maintenance.
• Enhance the customer-facing console to manage infrastructure settings, networking, authentication, and health status.
• Engage directly with customers to understand needs, explain product decisions, and incorporate feedback into the roadmap.
• Translate complex workflows into clear product decisions and hands-on improvements with engineers.
• Explore migrations support and incident tooling to extend Switchboard for GitLab.com as architecture evolves.

Skills

Product vision & roadmap

Technical understanding

User experience focus

Customer communication

Independent work

Job description

GitLab is seeking a Senior Product Manager for Switchboard to shape how customers manage their Dedicated infrastructure and how engineering scales upgrades across a growing fleet of instances.

You’ll own the product vision and roadmap, balance technical constraints with a delightful user experience, and partner with engineering and SRE to drive migrations, incident tooling, and new capabilities across GitLab.com as the architecture evolves.