Senior Product Manager, Switchboard

GitLab; United States; À distance; USD 140 000 - 200 000; Plein temps

Résumé du poste

GitLab is seeking a Senior Product Manager for Switchboard to shape how customers manage their Dedicated infrastructure and how engineering scales upgrades across a growing fleet of instances.

You’ll own the product vision and roadmap, balance technical constraints with a delightful user experience, and partner with engineering and SRE to drive migrations, incident tooling, and new capabilities across GitLab.com as the architecture evolves.

Qualifications

• Experience owning a product vision and roadmap with engineering delivery.
• Technical understanding to discuss infra and tradeoffs with engineers.
• Strong UX focus to simplify complex workflows.
• Excellent communication and ability to work directly with customers.
• Ability to work independently and prioritize across customer experience, ops, and business needs.

Responsabilités

• Set the vision and roadmap for Switchboard, aligning customer needs with engineering priorities.
• Collaborate with engineering and SRE to improve tools for managing Dedicated instances, upgrades, and maintenance.
• Enhance the customer-facing console to manage infrastructure settings, networking, authentication, and health status.
• Engage directly with customers to understand needs, explain product decisions, and incorporate feedback into the roadmap.
• Translate complex workflows into clear product decisions and hands-on improvements with engineers.
• Explore migrations support and incident tooling to extend Switchboard for GitLab.com as architecture evolves.

Connaissances

Product vision & roadmap

Technical understanding

User experience focus

Customer communication

Independent work

Description du poste

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our valuesand continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Senior Product Manager for Switchboard, you'll shape how customers manage their GitLab Dedicated infrastructure and how our engineering teams operate a growing fleet of customer instances. Switchboard is the control plane for Dedicated: it helps internal teams scale upgrades and maintenance, while giving customers a place to configure their infrastructure, understand the health of their environment, and receive critical updates.

You’ll own the product vision and roadmap, balancing technical and operational needs with a clear, useful customer experience. Dedicated is GitLab's fastest-growing deployment option, and your work will help the business support more customers efficiently. You’ll have the autonomy to identify the most important problems and decide where Switchboard should go next, with support from your manager and engineering partners.

What you’ll do

• Set the vision and roadmap for Switchboard, connecting customer needs and internal operational challenges to priorities for the engineering team.
• Work with engineering and site reliability engineering teams to improve the tools used to operate Dedicated instances, including upgrades and maintenance.
• Improve the customer-facing console so customers can manage infrastructure settings, configure private networking and authentication, and understand their instance's health.
• Talk directly with customers to understand their needs, explain product decisions, and use their feedback to shape the roadmap.
• Bring a strong user experience perspective to product decisions. Work hands-on with engineering to develop and refine workflows, including when a dedicated design partner isn't available.
• Explore opportunities to improve the tooling and experience for customers migrating from self-managed GitLab to Dedicated, how we help manage incidents, and to extend Switchboard to support GitLab.com as its architecture evolves.

What you’ll bring

• Experience owning a product vision and roadmap and working with engineering to deliver improvements for users.
• Technical understanding that helps you discuss infrastructure and operational tradeoffs with engineers and translate them into clear product decisions.
• A strong focus on user experience, with experience making complex technical workflows easier to understand and use.
• Clear communication and the ability and interest to work directly with customers. Experience with internal tools is relevant, provided you're comfortable taking on customer-facing product work.
• The ability to work independently, make sense of an evolving problem space, and prioritize across customer experience, operational efficiency, and business needs.
• You may also bring experience with control planes, cloud management consoles, infrastructure products, internal operational tools, customer migrations, or incident management, but these aren't required.

About the team

We work across product management, engineering, and site reliability engineering to solve technical, operational, and user experience problems.

At GitLab, our mission is simple: to enable everyone to contribute to and co-create the software that powers our world.

The base salary range for this role’s listed level is currently for residents of theUnited States only. This range is intended to reflect the role's base salary rate in locations throughout the US.Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data,and geographic location.The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .