Senior Product Manager, Switchboard

Bazeta; United States; Remote; USD 139,000 - 235,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock

Growth and Development Fund

Parental Leave

Job summary

GitLab is seeking a Senior Product Manager for Switchboard to shape how customers manage their GitLab Dedicated infrastructure and how engineering teams operate a growing fleet of customer instances. Switchboard serves as the control plane for Dedicated, enabling upgrades, maintenance, and visibility across environments.

You will own the product vision and roadmap, balance technical and operational needs with a clear user experience, and collaborate with customers, engineering, and site

Qualifications

• Experience owning a product vision and roadmap and working with engineering to deliver improvements for users.
• Technical understanding to discuss infrastructure and tradeoffs with engineers.
• Strong focus on user experience and simplifying complex workflows.
• Clear communication and ability to work directly with customers.
• Ability to work independently and prioritize across customer experience and business needs.

Responsibilities

• Set the vision and roadmap for Switchboard, connecting customer needs to engineering priorities.
• Collaborate with engineering and SRE teams to improve tools for Dedicated instances.
• Improve the customer-facing console to manage infrastructure settings and health.
• Talk directly with customers to understand needs and explain product decisions.
• Work hands-on with engineering to refine workflows and support migrations to Dedicated.

Skills

Product vision

Roadmap ownership

Technical understanding

User experience focus

Clear communication

Independent work

Tools

Internal tools

Job description

# Senior Product Manager, SwitchboardUnited States2 days agoID 4149746Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: GitLab## DescriptionGitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100\\* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. (\\* Fortune 500 is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.) An Overview of This Role As a Senior Product Manager for Switchboard, you’ll shape how customers manage their GitLab Dedicated infrastructure and how our engineering teams operate a growing fleet of customer instances. Switchboard is the control plane for Dedicated: it helps internal teams scale upgrades and maintenance, while giving customers a place to configure their infrastructure, understand the health of their environment, and receive critical updates. You’ll own the product vision and roadmap, balancing technical and operational needs with a clear, useful customer experience. Dedicated is GitLab’s fastest-growing deployment option, and your work will help the business support more customers efficiently. You’ll have the autonomy to identify the most important problems and decide where Switchboard should go next, with support from your manager and engineering partners. What You’ll Do • Set the vision and roadmap for Switchboard, connecting customer needs and internal operational challenges to priorities for the engineering team. • Work with engineering and site reliability engineering teams to improve the tools used to operate Dedicated instances, including upgrades and maintenance. • Improve the customer-facing console so customers can manage infrastructure settings, configure private networking and authentication, and understand their instance’s health. • Talk directly with customers to understand their needs, explain product decisions, and use their feedback to shape the roadmap. • Bring a strong user experience perspective to product decisions. Work hands-on with engineering to develop and refine workflows, including when a dedicated design partner isn’t available. • Explore opportunities to improve the tooling and experience for customers migrating from self-managed GitLab to Dedicated, how we help manage incidents, and to extend Switchboard to support GitLab.com as its architecture evolves. What You’ll Bring • Experience owning a product vision and roadmap and working with engineering to deliver improvements for users. • Technical understanding that helps you discuss infrastructure and operational tradeoffs with engineers and translate them into clear product decisions. • A strong focus on user experience, with experience making complex technical workflows easier to understand and use. • Clear communication and the ability and interest to work directly with customers. Experience with internal tools is relevant, provided you’re comfortable taking on customer-facing product work. • The ability to work independently, make sense of an evolving problem space, and prioritize across customer experience, operational efficiency, and business needs. • You may also bring experience with control planes, cloud management consoles, infrastructure products, internal operational tools, customer migrations, or incident management, but these aren’t required. About the Team We work across product management, engineering, and site reliability engineering to solve technical, operational, and user experience problems. At GitLab, our mission is simple: to enable everyone to contribute to and co-create the software that powers our world. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role’s base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200 – $235,200 USD Benefits • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application. Source: Jobspresso (https://jobspresso.co/job/senior-product-manager-switchboard/)This listing comes from a partner feed. Apply on the source website.