Senior Product Manager, Switchboard (Infrastructure)

Wwshemi; United States; A distancia; USD 139.000 - 235.000; Jornada completa

Descripción de la vacante

GitLab is seeking a Senior Product Manager for Switchboard to shape how customers manage their Dedicated infrastructure and how engineering teams scale operations.

You will own the product vision and roadmap, collaborate with engineering and Site Reliability Engineering, and deliver a customer-centric console with strong UX. You will identify high-impact problems, guide migrations from self-managed to Dedicated, and influence incidents and architecture evolution.

Formación

• Experience owning a product vision and roadmap with engineering delivery.
• Ability to discuss infrastructure and operational tradeoffs with engineers.
• Strong focus on user experience for complex workflows.
• Clear communication with customers and internal tools experience is a plus.
• Ability to prioritize across customer experience and business needs.

Responsabilidades

• Set the vision and roadmap for Switchboard, linking customer needs to engineering priorities.
• Collaborate with engineering and SRE teams to improve Dedicated tooling and upgrades.
• Improve the customer-facing console to manage infrastructure settings and health.
• Talk directly with customers to gather feedback and shape the roadmap.
• Apply UX perspective to product decisions and refine workflows.
• Support migrations from self-managed GitLab to Dedicated and evolve the architecture.

Conocimientos

Product vision

Roadmap ownership

Technical fluency

UX focus

Customer communication

Independent prioritization

Descripción del empleo

GitLab is seeking a Senior Product Manager for Switchboard to shape how customers manage their Dedicated infrastructure and how engineering teams scale operations.

You will own the product vision and roadmap, collaborate with engineering and Site Reliability Engineering, and deliver a customer-centric console with strong UX. You will identify high-impact problems, guide migrations from self-managed to Dedicated, and influence incidents and architecture evolution.