Product Strategy Lead, Switchboard - Customer-Driven Roadmaps

GitLab; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

GitLab is seeking a product leader to set the vision and roadmap for Switchboard, aligning customer needs with engineering priorities. You will drive improvements to internal tools and the customer-facing console for GitLab Dedicated, including upgrades, maintenance, and infrastructure configuration.

You will talk directly with customers to understand their needs, explain product decisions, and shape the roadmap with a strong user experience perspective.

Responsibilities

• Set the vision and roadmap for Switchboard, connecting customer needs to engineering priorities.
• Improve internal operational tools and the customer-facing console for GitLab Dedicated, including upgrades, maintenance, and infrastructure configuration.
• Talk directly with customers to understand their needs, explain product decisions, and shape the roadmap with a strong user experience perspective.

Job description

GitLab is seeking a product leader to set the vision and roadmap for Switchboard, aligning customer needs with engineering priorities. You will drive improvements to internal tools and the customer-facing console for GitLab Dedicated, including upgrades, maintenance, and infrastructure configuration.

You will talk directly with customers to understand their needs, explain product decisions, and shape the roadmap with a strong user experience perspective.