Senior Product Manager, SMB Tech & AI Platform

Amazon; Hawthorne (CA); On-site; USD 151,000 - 205,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Senior Product Manager - Technical for Ring SMB to lead product strategy and execution across security hardware, software platforms, and emerging AI capabilities. You will own the end-to-end product experience for SMBs managing Ring security cameras, including multi-site management and a web dashboard, guiding features from concept through scaled rollout.

You will collaborate with engineering, UX, and platform teams, define PRDs, success metrics, and ship features on a

Qualifications

• 5+ years of technical product or program management experience.
• Experience owning/driving roadmap strategy and definition.
• Experience delivering features and tradeoffs of a product.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.
• Bachelor's degree

Responsibilities

• Own the product strategy and roadmap for SMBs — defining the north star vision and experiences for business customers on the Ring app; developing 0 to 1 products.
• Define the vision and phased rollout plan for Ring's business web experience, enabling multi-location management at scale
• Drive product requirements for AI-powered features tailored to business customers that solve core operating pain points for business owners, leveraging Ring Appstore
• Own the product direction for an AI-powered device recommendation and advisory experience, guiding it from prototype to customer launch
• Partner with engineering, UX design, and platform teams to write PRDs, define success metrics, and ship features on a regular mobile app release cadence
• Engage with system architecture discussions, understand platform dependencies and trade-offs, and make informed technical decisions that balance speed, quality, and scalability
• Coordinate cross-team workstreams spanning mobile, web, cloud, and third-party integrations
• Gain deep understand SMB customer needs through data analysis, customer research, and competitive intelligence; translate insights into compelling product requirements and prioritization decisions
• Creating product vision and strategy to deliver to the customer needs
• Partnering with Hardware, Design, Engineering, Marketing and other PMs to build a cohesive product roadmap and strategy
• Build a business case and prove the product market fit through live prototypes, customer feedback
• Champion the product to internal stakeholders and leadership

Skills

Product strategy

Roadmap ownership

Cross-functional collaboration

Engineering discussions

Executive prioritization

Education

Bachelor's degree

Tools

Tableau

QlikView

QuickSight

Job description

Amazon is seeking a Senior Product Manager - Technical for Ring SMB to lead product strategy and execution across security hardware, software platforms, and emerging AI capabilities. You will own the end-to-end product experience for SMBs managing Ring security cameras, including multi-site management and a web dashboard, guiding features from concept through scaled rollout.

You will collaborate with engineering, UX, and platform teams, define PRDs, success metrics, and ship features on a