Senior Product Manager - Tech, Ring SMB

Amazon; Bellevue (WA); On-site; USD 151,000 - 205,000; Full time

Job summary

Amazon’s Ring SMB team is seeking a Senior Product Manager - Technical to lead product strategy and execution for SMBs managing Ring security cameras across multi-site setups, web dashboards, and AI-native features.

You will own end-to-end product experiences at the intersection of hardware, software, and AI, partnering with engineering, UX, and marketing to ship impactful features for business customers and drive adoption across mobile and web.

Qualifications

• 5+ years of technical product or program management experience.
• Own/driving roadmap strategy and definition.
• Experience delivering features and evaluating tradeoffs.
• Experience contributing to engineering discussions on tech decisions.
• Experience representing diverse customers and stakeholders at executive prioritization.
• Bachelor's degree

Responsibilities

• Own the SMB product strategy and roadmap, understanding business customer needs.
• Define vision and rollout plan for Ring's business web experience for multi-location management.
• Drive AI-powered features for business customers leveraging Ring Appstore.
• Oversee AI-powered device recommendation and advisory experiences from prototype to launch.
• Collaborate with engineering, UX, and platform teams to write PRDs and metrics.
• Balance speed, quality, and scalability in technical decisions.
• Coordinate cross-team workstreams across mobile, web, cloud, and integrations.

Skills

Technical PM experience

Roadmap strategy

Feature delivery

Engineering discussions

Customer advocacy

Education

Bachelor's degree

Job description

Description

Ring SMB team is looking for a Senior Product Manager - Technical to lead the product strategy and execution for our growing Small & Medium Business (SMB). You'll own the end-to-end product experience for how businesses manage their Ring security cameras — including multi-site management, web dashboard for SMBs and AI-native products that solve businesses’ needs. This role sits at the intersection of security hardware, software platforms, and emerging AI capabilities. You'll define how business owners and their teams interact with Ring's security products across mobile and web, driving features from concept through scaled rollout. If you're passionate about solving complex product problems for underserved customer segments and thrive in ambiguous, fast-moving environments, we'd love to talk to you.

Key job responsibilities

• Own the product strategy and roadmap for SMBs — defining the north star vision and experiences for business customers on the Ring app; developing a strong understanding of business customer needs and building 0 to 1 products that address those needs.
• Define the vision and phased rollout plan for Ring's business web experience, enabling multi-location management at scale
• Drive product requirements for AI-powered features tailored to business customers that solve core operating pain points for business owners, leveraging Ring Appstore
• Own the product direction for an AI-powered device recommendation and advisory experience, guiding it from prototype to customer launch
• Partner with engineering, UX design, and platform teams to write PRDs, define success metrics, and ship features on a regular mobile app release cadence
• Engage with system architecture discussions, understand platform dependencies and trade-offs, and make informed technical decisions that balance speed, quality, and scalability
• Coordinate cross-team workstreams spanning mobile, web, cloud, and third-party integrations

A day in the life

• Gain deep understand SMB customer needs through data analysis, customer research, and competitive intelligence; translate insights into compelling product requirements and prioritization decisions
• Creating product vision and strategy to deliver to the customer needs
• Partnering with Hardware, Design, Engineering, Marketing and other PMs to build a cohesive product roadmap and strategy
• Build a business case and prove the product market fit through live prototypes, customer feedback
• Champion the product to internal stakeholders and leadership

Basic Qualifications

• 5+ years of technical product or program management experience
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
• Bachelor's degree

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools
• Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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Company - Amazon.com Services LLC