Senior Product Manager - SMB AI & Security Platform

Amazon; Austin, Northern (TX, KY); Hybrid; USD 151,000 - 205,000; Full time

Job summary

Amazon’s Ring SMB team is seeking a Senior Product Manager - Technical to own the end-to-end product strategy for SMB customers. You’ll shape features for multi-site management, the Ring web dashboard, and AI-powered solutions across mobile and web.

You will work at the intersection of security hardware and software platforms, guiding product development from concept to scaled rollout while collaborating with engineering, design, and platform teams.

Qualifications

• Bachelor's degree required.
• Experience owning/driving roadmap strategy and definition.
• Experience delivering features and tradeoffs.
• Experience contributing to engineering discussions on tech decisions.
• Experience managing technical products or online services.
• Experience advocating for diverse customers in exec planning.

Responsibilities

• Own the product strategy and roadmap for SMBs—defining the north star vision and experiences for business customers on the Ring app; developing 0 to 1 products that address those needs.
• Define the vision and phased rollout plan for Ring's business web experience, enabling multi-location management at scale
• Drive product requirements for AI-powered features tailored to business customers that solve core operating pain points for business owners, leveraging Ring Appstore
• Own the product direction for an AI-powered device recommendation and advisory experience, guiding it from prototype to customer launch
• Partner with engineering, UX design, and platform teams to write PRDs, define success metrics, and ship features on a regular mobile app release cadence
• Deeply understand SMB customer needs through data analysis, customer research, and competitive intelligence; translate insights into compelling product requirements and prioritization decisions
• Engage with system architecture discussions, understand platform dependencies and trade-offs, and make informed technical decisions that balance speed, quality, and scalability
• Coordinate cross-team workstreams spanning mobile, web, cloud, and third-party integrations

Skills

Product strategy

Roadmap ownership

Cross-functional collaboration

PRD writing

Data-driven decisions

Education

Bachelor's degree

Tools

Tableau

Qlikview

QuickSight

Job description

Amazon’s Ring SMB team is seeking a Senior Product Manager - Technical to own the end-to-end product strategy for SMB customers. You’ll shape features for multi-site management, the Ring web dashboard, and AI-powered solutions across mobile and web.

You will work at the intersection of security hardware and software platforms, guiding product development from concept to scaled rollout while collaborating with engineering, design, and platform teams.