Senior Product Manager, Ops & Partner Experience (Hybrid)

Fetch; Austin (TX); Hybrid; USD 145,000 - 155,000; Full time

Benefits offered by this job

Hybrid schedule

Downtown Austin office

Unlimited PTO

Health benefits

Coffee & snacks

Job summary

Fetch is seeking a Senior Product Manager to build the operational backbone of our community services platform, focusing on under-the-roof operations and service partner experience. You will own internal partner workflows across Package, Market, Storage, and Trash services as we expand nationwide.

You will collaborate with Central Operations, Service Partner Operations, Engineering, Design, Data, and Analytics to move initiatives from ideation to launch, delivering measurable outcomes and

Qualifications

• 8+ years of product management experience.
• Proven experience owning complex internal or operational products.
• Strong ability to work autonomously and cross-functionally with Engineering, Design, Operations, and Analytics to create momentum behind your projects.
• Demonstrated success driving data-informed decision making, including experimentation and hypothesis testing.
• Comfortable getting hands-on with data and performing ad-hoc analysis to inform product direction.

Responsibilities

• Own end-to-end product development for core operational and service partner workflows.
• Act as the primary product partner to Central Operations and Service Partner Operations leadership.
• Develop deep subject matter expertise for internal operators and service partners through research, data analysis, and hands-on discovery.
• Identify high leverage opportunities and success criteria that support our strategic product roadmaps, balancing speed, quality, and long-term scalability.
• Lead product discovery and delivery from ideation → discovery → development → launch, driving measurable business outcomes and acting as the driving force behind your projects.
• Partner closely with Engineering, Design, Data, and Operations to deliver solutions that are technically sound, user-centered, and operationally efficient.
• Use data to inform prioritization, evaluate tradeoffs, and assess impact through experimentation and post-launch analysis.
• Continuously improve operational tooling and workflows as Fetch scales new service verticals and enters new markets.

Skills

PM experience

Autonomy

Cross-functional teamwork

Data-informed decisions

Experimentation

Job description

Fetch is seeking a Senior Product Manager to build the operational backbone of our community services platform, focusing on under-the-roof operations and service partner experience. You will own internal partner workflows across Package, Market, Storage, and Trash services as we expand nationwide.

You will collaborate with Central Operations, Service Partner Operations, Engineering, Design, Data, and Analytics to move initiatives from ideation to launch, delivering measurable outcomes and