Senior Product Manager, Operations

OpenKrill; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Unlimited PTO

Comprehensive health benefits

Downtown Austin office access

Job summary

Fetch is seeking a Senior Product Manager to build and scale the operational backbone of our community services platform. You’ll own internal and service partner experiences that enable operations teams to move faster and deliver high-quality customer experiences at scale.

You will collaborate with Central Operations and Service Partner Operations, develop expertise through research and data analysis, and drive strategic roadmaps while balancing speed, quality, and long-term scalability.

Qualifications

• 8+ years of product management experience in a technology-driven context.
• Experience owning internal or operational products, not just customer features.
• Ability to work autonomously and cross-functionally with engineering, design, operations, and analytics.
• Data-informed decision making with experiments and hypothesis testing.
• Hands-on data analysis to inform product direction.
• Ability to break down ambiguous problems into actionable plans.
• Experience prioritizing roadmaps with company goals and constraints.
• Familiarity with agile development and modern discovery techniques.

Responsibilities

• Own end-to-end product development for core operational and service partner workflows.
• Serve as primary product partner to Operations leadership.
• Develop subject matter expertise through research and discovery.
• Identify leverage opportunities supporting strategic roadmaps.
• Lead discovery to launch, driving measurable business outcomes.
• Collaborate with Engineering, Design, Data, and Operations to deliver efficient solutions.
• Use data to inform prioritization and assess impact through experiments.
• Improve tooling and workflows as the business scales new markets.

Skills

Product management

Cross-functional collaboration

Data analysis

Experimentation

Agile development

Problem solving

Roadmap prioritization

Hands-on data work

Job description

Our Opportunity

Fetch is growing our Product organization and we’re looking for an experienced Senior Product Manager to help build and scale the operational backbone of our community services platform. This role will focus on under-the-roof operations and service partner experience, powering Fetch’s Package, Market, Storage, and Trash services as we expand new verticals nationwide.

You’ll own critical internal and service partner-facing experiences that enable our operations teams to move faster, operate more efficiently, and deliver a high-quality customer experience at scale.

What You’ll Do:

• Own the end-to-end product development for core operational and service partner workflows supporting Fetch’s service offerings
• Act as the primary product partner to Central Operations and Service Partner Operations leadership
• Develop deep subject matter expertise for internal operators and service partners through research, data analysis, and hands‑on discovery
• Identify high leverage opportunities and success criteria that support our strategic product roadmaps, balancing speed, quality, and long‑term scalability
• Lead product discovery and delivery from ideation -> discovery -> development -> launch, driving measurable business outcomes and act as the driving force behind your projects
• Partner closely with Engineering, Design, Data, and Operations to deliver solutions that are technically sound, user‑centered, and operationally efficient
• Use data to inform prioritization, evaluate tradeoffs, and assess impact through experimentation and post‑launch analysis
• Continuously improve operational tooling and workflows as Fetch scales new service verticals and enters new markets

What You’ll Need:

• 8+ years of product management experience, ideally in a technology‑driven business (logistics, gig‑marketplace, or operations‑heavy environments are a plus)
• Proven experience owning complex internal or operational products, not just customer‑facing features
• Strong ability to work autonomously and cross‑functionally with Engineering, Design, Operations, and Analytics to create momentum behind your projects
• Demonstrated success driving data‑informed decision making, including experimentation and hypothesis testing
• Comfortable getting hands‑on with data and performing ad‑hoc analysis to inform product direction
• Ability to break down ambiguous problems into clear, actionable product plans
• Experience prioritizing roadmaps in the context of company goals, resource constraints, and operational realities
• Familiarity with agile development practices and modern product discovery techniques
• Passion - we are a close‑knit team who loves building cool products
• Humility - we are believers in making decisions together and learning from one another
• Humor - we don't take ourselves too seriously
• Adaptation - we open‑mindedly address new challenges

What We’ll Deliver On:

• Flexible hybrid work schedule with dedicated remote days
• Centrally located office in downtown Austin
• Unlimited PTO
• Comprehensive health benefits
• Stocked kitchen with coffee, kombucha, and snacks
• Regular team events and happy hours
• Opportunity to work alongside and learn from a strong, experienced engineering and product team that puts the customer first

Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.