Senior Product Manager — Corporate Responsibility & CRM

JPMorgan Chase & Co.; Washington (District of Columbia); On-site; USD 140,000 - 220,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Product Manager, Vice President in Corporate Responsibility to lead end-to-end product development, ensure customer value, and guide successful launches.

You will partner with cross-functional teams to translate strategy into executable roadmaps. In this role you will articulate the customer voice, drive AI-enabled initiatives, measure outcomes, and help deliver a durable, scalable product operating model within CRM.

Qualifications

• Experience in product management across the full lifecycle.
• Strong knowledge of product development life cycle, design, and data analytics.
• Proven ability to lead lifecycle activities including discovery, ideation, development, and value management.
• Experience in front-to-back data management and quality.
• Excellent verbal, written, and presentation communication skills in the language of business.
• Strong organizational skills and ability to manage priorities with urgency in a dynamic environment.
• Analytical, critical thinking, and problem-solving abilities.
• Interest in leveraging AI-powered tools and emerging technologies to improve efficiency.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Drives day-to-day execution of the CRM roadmap set by the Business Product Owner, taking ownership of assigned features and workstreams from requirements through release
• Manages the intake process and represents the business in quarterly planning and agile ceremonies
• Tracks and reports on CRM success metrics and product performance against goals agreed with the Business Product Owner
• Identifies and evaluates opportunities to apply AI to the CRM, brings recommendations forward, and coordinates proofs of concept with Technology
• Gathers and documents business needs, requirements, and acceptance criteria from Corporate Responsibility stakeholders, informed by user research and journey mapping
• Partners with business and technology teams to track milestones, dependencies, and risks, escalating issues early and coordinating user acceptance testing and release readiness
• Facilitates stakeholder alignment and business-friendly change communication, captures decisions and follows them through to closure, and prepares product status, roadmap updates, and leadership materials

Skills

Product management

Lifecycle management

Data analytics

Verbal/written communication

Cross-functional collaboration

AI / emerging technologies

Tools

Jira

Confluence

Microsoft Excel

PowerPoint

Word

Teams

Job description

JPMorgan Chase & Co. is seeking a Product Manager, Vice President in Corporate Responsibility to lead end-to-end product development, ensure customer value, and guide successful launches.

You will partner with cross-functional teams to translate strategy into executable roadmaps. In this role you will articulate the customer voice, drive AI-enabled initiatives, measure outcomes, and help deliver a durable, scalable product operating model within CRM.